WTF is eBay even thinking

[dozen12x12]

A small update on my saga.

I wrote a detailed appeal letter to Ebay about the suspension and included copies of my identity, business address, invoices from suppliers, shipping records, pictures of some of my inventory, a link to my Amazon seller account with excellent history, our corporate registration.

I figured that if a reasonable human read the letter they could see that the automated ban system got it wrong.

I sent it by FedEx to the eBay California HQ in December.

No reply at all. Just ignored.

[rsot]

Originally Posted by dozen12x12

No reply at all. Just ignored.

Typical :( even if registered - it's not a legal letter...

[murdered_by_ebay]

Originally Posted by dozen12x12

A small update on my saga.

I wrote a detailed appeal letter to Ebay about the suspension and included copies of my identity, business address, invoices from suppliers, shipping records, pictures of some of my inventory, a link to my Amazon seller account with excellent history, our corporate registration.

I figured that if a reasonable human read the letter they could see that the automated ban system got it wrong.

I sent it by FedEx to the eBay California HQ in December.

No reply at all. Just ignored.

ebay do mass processing by bots and agents located in the third world. no one will be checking your docs. just open 50 accounts and develop them , some will go down , others will survive

[SaiJin]

Originally Posted by dozen12x12

A small update on my saga.

I wrote a detailed appeal letter to Ebay about the suspension and included copies of my identity, business address, invoices from suppliers, shipping records, pictures of some of my inventory, a link to my Amazon seller account with excellent history, our corporate registration.

I figured that if a reasonable human read the letter they could see that the automated ban system got it wrong.

I sent it by FedEx to the eBay California HQ in December.

No reply at all. Just ignored.

Have you tried BBB reporting?

Personally I'm just tired of eBay when I got suspended years ago I just don't even bother and boot up 3-5 accounts for every 1 account suspended.

[rsot]

Originally Posted by murdered_by_ebay

ebay do mass processing by bots and agents located in the third world. no one will be checking your docs. just open 50 accounts and develop them , some will go down , others will survive

Time and effort to dispense indeed.

[mattmayes]

Originally Posted by murdered_by_ebay

ebay don't care if your details are genuine and how established you are. this may play a role later down the road if you start receiving large turnovers but on new accounts they really don't check any of this

they just created a system under which people get suspended randomly and anyone can be hit with this so that legitimate sellers are forced to give up and fraudsters of various types would come through

they just reduce verification to bot programming and opinion of their reps based in the philippines etc. so that eventually legitimate sellers will get suspended a few times and will go elsewhere while fraudsters will learn how this works and will be opening accounts in massive quantities knowing that a portion will be certain to pass this "verification"

the problem that most legitimate sellers have is that they want to run the business honestly but ebay do not behave honestly suspending people randomly without any real checks so eventually you either forget about honesty and start behaving like a crook since you are dealing with crooks or you will have to give up

the good news is that you are not blacklisted so you can apply with your real details over and over again

What do you mean they are not black listed? Thanks!

[SaiJin]

I think he meant the guy can just keep making new accounts no problem

[murdered_by_ebay]

Originally Posted by SaiJin

I think he meant the guy can just keep making new accounts no problem

this is exactly it , opening new accounts with same details of randomly suspended ones is not an issue. same thing is with people who have established accounts and try to open new ones , the new ones may get suspended while the old ones remain active. this does not apply to more serious issues though , like suspensions for copyright

[mattmayes]

Originally Posted by SaiJin

I think he meant the guy can just keep making new accounts no problem

so no longer are you perm.suspended when zapped by eBay, simply reuse your real info of course changing addy etc...

[e2free]

Originally Posted by murdered_by_ebay

this is exactly it , opening new accounts with same details of randomly suspended ones is not an issue. same thing is with people who have established accounts and try to open new ones , the new ones may get suspended while the old ones remain active. this does not apply to more serious issues though , like suspensions for copyright

Agree with this, I have ebay account from many years doing well try to open new account with same detail and ban and they don't even reinstate the account!

[dozen12x12]

Thanks guys, there are some actionable ideas here. Seems like I need to give up doing it the "right" way and just keep trying new accounts and some will stick.

[rsot]

Originally Posted by dozen12x12

Thanks guys, there are some actionable ideas here. Seems like I need to give up doing it the "right" way and just keep trying new accounts and some will stick.

Best of luck