eBay's Top Customer Care Department?

GhostMoney · #1 01-12-2015

I made a thread about eBay fees ( http://www.aspkin.com/forums/ebay-fe...ebay-fees.html ) there eBay's Top Customer Care Department was talked about.
Do they still have this?
The long eBay hold times and lack of real seller support is a major issue when-With all of my sites I am paying 900k in fees monthly.

GreenBean · #2 01-12-2015

Quote:

Originally Posted by GhostMoney

I made a thread about eBay fees ( http://www.aspkin.com/forums/ebay-fe...ebay-fees.html ) there eBay's Top Customer Care Department was talked about.
Do they still have this?
The long eBay hold times and lack of real seller lack of support is a major issue when-With all of my sites I am paying 900k in fees monthly.

Why did you not just add this to the other thread?

What status are your accounts? Where's your account manager?

GhostMoney · #3 01-12-2015

Quote:

Originally Posted by GreenBean

Why did you not just add this to the other thread?

What status are your accounts? Where's your account manager?

Sorry three GreenBean this seemed like a better place to ask the question-Although I did ask it there as well.

What do you mean by account status and manager?

solefoodbk · #4 01-12-2015

Top Customer Care Department

If this exists so do flying pigs.

GhostMoney · #5 01-12-2015

Quote:

Originally Posted by solefoodbk

Top Customer Care Department

If this exists so do flying pigs.

Well, I know for a fact it did for at least one point in time.
And still does overseas.

pokerpro · #6 01-12-2015

I've never heard of that dept. in my time on ebay, and over the years I've been on the phone with some fairly lofty eBay employees.

Once they suspended me, and I kept after them and finally (after 2 weeks of me hounding them daily) got a call from Matt Halprin, who less than 1 year later became V.P. of Trust and Safety......and he put me back on that day.......

yankee · #7 01-12-2015

I have not called myself for a year but I only talk to Top Customer Care. 2 minute hold would be long.

The threshhold was 30K monthly then raised to 50K a few years back. With your sales, you should hit the threshold no matter what.

You should have a single rep GhostMoney. Not even calling in like this unless you wanted to(was always my choice)

I will send a txt to my guys and see who they talk to and how long the wait it and report back tomorrow.

pokerpro · #8 01-12-2015

What level seller do you have to be? A few of my accounts are bronze, but that's not high at all......maybe that's why I've never heard of it......I spread my 15k a month sales over bunches of accounts....so I don't have one big one.......

solefoodbk · #9 01-12-2015

If wait time is the only thing that makes it "top customer service" thats a joke.

It only means you get to speak to a scripted idiot that much faster. I mean the more I call them the more I realize how much of a "script" it is.

I can take 2-3 minutes explaining my situation and then they'll respond with a question that I already answered in my explantation. I don't know...the only "good" customer service I've gotten is when its the state reps.

Even though they're "better" they still usually ALWAYS condradict themselves in policy stand points. Paypal is better than ebay in this category.. much better.

yankee · #10 01-12-2015

You talk to a few people only. I used to send flowers on birthdays and weddings etc..I knew the six people I talked to daily very well.
Same on top customer care with paypal.

These are nothing like you are talking about. It is a whole different world on ebay when you start selling 50-100K a month on ebay. Some days I would have 10-20Negative feedback removed. Everyday 5-20 cased closed. You get to know these few people.

You also have ONE single rep in you want. You ONLY deal with that one person. Negotiate fees, free listings, etc... I never 'clicked' and preferred the six reps.

danshan · #11 01-13-2015

I am very amused by the posts in this thread

trosky · #12 01-13-2015

Here you go again danshan, you can't stay away can't you. Haven't you heard the saying "if you have nothing nice to say, say nothing at all"?

danshan · #13 01-13-2015

That is why i did not say anything

GreenBean · #14 01-13-2015

Quote:

Originally Posted by solefoodbk

Top Customer Care Department

The forum know-all races to yet another thread.

Loving how you make these big bold calls from behind a monitor. Is it to read your own words, to look good or because you like blowing hot air?

Or, a combo of the lot.

Grasshopper, there is an elite group that you can only ever dream of reaching. But keep up putting down others.

solefoodbk · #15 01-13-2015

Quote:

Originally Posted by GreenBean

The forum know-all races to yet another thread.

Loving how you make these big bold calls from behind a monitor. Is it to read your own words, to look good or because you like blowing hot air?

Or, a combo of the lot.

Grasshopper, there is an elite group that you can only ever dream of reaching. But keep up putting down others.

Not sure how I was putting someone down?

I was laughing at the idea of a top customer care department.

Your clearly filtering my posts threw negativity when my intentions are the opposite.

Yankee already cleared up my misconception.

No idea what "elite" group your talking about either. Just on the forum not dreaming of reaching anything else..

GreenBean · #16 01-13-2015

You assumed.

Aovid that.

Does you no favors.

GreenBean · #17 01-13-2015

OP, are you TRS on any accounts?

solefoodbk · #18 01-13-2015

Quote:

Originally Posted by GreenBean

You assumed.

Aovid that.

Does you no favors.

Still... it was more out of comedy than "negativity".

I see plently threads where theres pics of ebay reps as monkeys etc etc, I can't poke fun at them to?

But...

Point taken..

yankee · #19 01-13-2015

Quote:

Originally Posted by danshan

I am very amused by the posts in this thread

Good option for you danshan.
eBay Suspension & Paypal Limited Forums

danshan · #20 01-13-2015

Leave me alone dude go about your business telling people more of your stories

yankee · #21 01-13-2015

Quote:

Originally Posted by danshan

Leave me alone dude go about your business telling people more of your stories

I have never once done anything to you.

You think because you loose 50% of your paypal accounts that everyone else who is doing good is lying.

If you dont think there is a Top Customer Care program, Google it. Educate yourself.

yankee · #22 01-13-2015

Top Customer Care in the USA is now just a USA call center that preferences you before other callers. You speak to USA agents only and have shorter wait times. No more private reps unless you break the Five Million dollar threshold.

Confirmed by ebay today.