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Old 03-22-2019
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Question I need some advice about a aliexpress order

So I bought a item based on the pictures shown from aliexpress. Unfortunately seller sent me a much inferior product, a cheapo clone that other sellers are selling for cheaper on aliexpress. In fact I can get it cheaper in the UK!

Furthermore, DHL was meant to be part of the order, but they shipped it by slow ems, parcel force delivering it charged me customs with their hefty cut on top of it too.

How do I go about sorting this?

Has anyone used the dispute process before?

Ideally I want the customs charge back and seller to pay return shipping. But, chinese being Chinese I know they won't do this.

Advice please?

Last edited by J4G3D; 03-22-2019 at 05:16 AM.
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Old 03-22-2019
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Default Re: I need some advice about a aliexpress order

How did you pay for the item?
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Old 03-22-2019
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Default Re: I need some advice about a aliexpress order

Debit card
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Default Re: I need some advice about a aliexpress order

Sorry to hear this, there are some bad sellers on Aliexpress.

I would open a dispute , send all the info for example the customs charge details etc. Leave a bad review for the seller, i always check their feedback before i purchase.
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Old 03-22-2019
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Default Re: I need some advice about a aliexpress order

Notorious for knockoffs without openly stating it. Some do...
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Old 03-22-2019
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Default Re: I need some advice about a aliexpress order

Talk to the seller first, see what they offer

If that fails then best bet it to talk to the card company
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Old 04-01-2019
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Default Re: I need some advice about a aliexpress order

Try to talk to the seller
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Old 04-05-2019
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Default Re: I need some advice about a aliexpress order

I recently used Shopify with Oberlo but the delivery is terrible!
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Old 04-07-2019
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Smile Re: I need some advice about a aliexpress order

AliExpress is full of scammers who will take your money and give you bad products. all you have to do is use The store’s “Buyer Protection” policy:

Every seller must have the following conditions:

1). Full refund if you don’t receive your order.
2). Full or partial refund if the item is not as described.

Therefore, Open a Dispute after receiving your product and ask refund because item is not as described.
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Old 04-09-2019
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Default Re: I need some advice about a aliexpress order

Quote:
Originally Posted by Ocean19 View Post
I recently used Shopify with Oberlo but the delivery is terrible!
Oberlo...?
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Old 04-10-2019
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Default Re: I need some advice about a aliexpress order

Quote:
Originally Posted by rsot View Post
Oberlo...?
Their caption:
Oberlo lets you find products, add them to your Shopify store, and ship them directly to your customers. No inventory, no risk. Let's start dropshipping!
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Old 04-11-2019
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Default Re: I need some advice about a aliexpress order

Quote:
Originally Posted by WayNo2017 View Post
Their caption:
Oberlo lets you find products, add them to your Shopify store, and ship them directly to your customers. No inventory, no risk. Let's start dropshipping!
Thanks WayNo2017
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Old 04-11-2019
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Default Re: I need some advice about a aliexpress order

So Aliexpress came back after opening a dispute and gave me 2 options

1- 50$ refund.
2- I return item at my cost.

I accepted option 1 and i've since sold the product on and bought one elsewhere, direct with a seller rather than through aliexpress. Aliexpress use pictures of products that they don't physically have. Will never use them again.
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Old 04-11-2019
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Default Re: I need some advice about a aliexpress order

Ali usually takes buyers' side in such cases and make sellers to issue full refund

Quote:
Originally Posted by J4G3D View Post
So I bought a item based on the pictures shown from aliexpress. Unfortunately seller sent me a much inferior product, a cheapo clone that other sellers are selling for cheaper on aliexpress. In fact I can get it cheaper in the UK!

Furthermore, DHL was meant to be part of the order, but they shipped it by slow ems, parcel force delivering it charged me customs with their hefty cut on top of it too.

How do I go about sorting this?

Has anyone used the dispute process before?

Ideally I want the customs charge back and seller to pay return shipping. But, chinese being Chinese I know they won't do this.

Advice please?
Reply With Quote
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