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Originally Posted by 411guru I had about 10k in there. They are slowly depositing 5k to my bank and holding 5k for possible future chargebacks. They are not refunding my customers tho. Oh well, at least I get all the funds sooner or later. I need to find out how to make stealth google accounts! |
Google is horror story city.
I had an account with them for many years. Atleast 6 years. And I had done probably 2000 to 3000 transactions with them.
They had no hold on my account. It was not a stealth account either (I have 3 stealth ebay accounts, while having a 4th account which was frozen back in 2008 that I owe them supposively $4000 on).
At any rate, I sold about 1000 items recently very quickly via direct sale on Google Shopping.
They decided out of the blue to just close my account.
This is while I have like 15+ $200+ orders a day.
So I just go to the bank and cut off the account. I knew from experience how these "great" internet companies work.
They send me a notice that I will get the remaining balance in a 180 days.
I am laughing. OK, whatever.. As I had not even processed fully all the orders I had been paid for (was right after the weekend).
At any rate, these guys SUCK when it comes to chargebacks.
They can not even defend simple non-receipt chargebacks.
I had some non-receipt chargebacks for which I provided tracking to them and also had seller protection on, but for some reason, these guys are imbiciles when it comes to winning simple disputes.
They have so far lost every single chargeback dispute. Does not matter if I give them tracking or anything.
FURTHER, they randomly refunded 2 orders of mine, that totaled about $800.
Just randomly refunded them, after I had shipped the items.
Even when I asked them about it, they claimed they didn't do it.
I thought for a while a hacker got into my account.
That was until I saw the Google Code on the refund and it was readily apparant some idiot at Google just refunded a $650 order for no reason whatosever.
At any rate, they are also like talking to brick walls.
They refuse to back up their protection for sellers. And they are imbiciles when trying to defend you on chargebacks.
ALSO, those customers I was not paid for (2 days worth) it took them over 20 days to refund those people.
Some of them had to file chargebacks on Google, because Google would not refund them (keep in mind, I was not paid for these orders and they stated they would send refund to those orders I was not paid for).
They are downright illegal in their actions..
I have read of FAR WORSE. Such as one seller having 1 month of sales being held while he shipped out all of the items and provided Google with tracking on them all.
Then, Google refunds ALL OF THEM.
Can you imagine? $10,000+ just being refunded after you sent out all of the product.
I am sorry, but Paypal is FAR BETTER than Google.
Atleast Paypal backs up their seller guarantees and is semi-reasonable.
I know they are still scum when it comes to Europe and still holds people's money in some cases, but atleast the "Beast can be tamed" unlike Google.
Sincerely
Tony