Re: Your experiences with Stripe
Hello everyone.
Do not use Stripe.
Our customer opened a chargeback dispute last year.
After contacting our customer, our customer was willing to withdraw the chargeback case so we don't get penalty from Stripe. The customer did call the credit card bank to close the dispute and we submitted the communication to Stripe and we waited. After 3 month, Stripe provided a update saying " Your evidence was weak so we didn't submit your evidence to the card issuing bank". Therefore we lost the case. The payment was taken from our account and the penalty. We weren't happy because Stripe didn't submit the evidence but we were too busy to argue.
Now this customer contacted us again and said she didn't receive her refund since last year. She provided rebill evidence showing that she didn't receive her refund and she withdrawn the case.
Stripe took our money in Nov 2017 and charged us penalty and DID NOT issue the refund. We are facing a very mad customer who said who will report us a BBB and yelp. We contact support@stripe.come more than 10 times since the morning and provided rebill evidence and didn't receive a reply.
This is a terrible service who took seller's money and do not refund to your buyer and lie to the seller.
They removed the live chat this month and do not reply you when you find out their mistake. Very angry right now.
Please tell me what other company to use to take the credit card payment online.
I am so sick.
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