I got this email from paymate today after complaining about paymate processing wait times since its been 2-3 weeks now.
Dear Paymate Customer:
First, if you’ve received a note from Paymate requesting a signature page to be faxed back to us please do so as soon as possible. If you have not please let me know, and I’ll provide it to you right away. In the past couple of weeks our payment processor, Paymentech, has been holding our seller’s funds. We’ve been working with them diligently to get them to release those funds to you with little success. That said, if we can provide them with tracking information that shows that the items have been shipped and/or a confirmation from the buyer that they’ve received the goods we can work with them to release your payments. We’ve now cutover most accounts to a new processor to avoid a recurrence of this type of practice in the future. Thanks in advance for cooperation and understanding.
|