If you are selling ⊗⊗⊗⊗, just issue the refund and be happy that your customer does not file a police report.
If the customer just claims it is ⊗⊗⊗⊗, but it is real, then produce a receipt or distributor information and MAYBE, JUST MAYBE you can win - although it is still unlikely.
Wild guess from your post... Is this a ⊗⊗⊗⊗ Rolex? I have seen the real ones and the ⊗⊗⊗⊗, the real Rolex is a HEAVY watch. The ⊗⊗⊗⊗ are usually not so heavy which is a dead giveaway.
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