CCNOW inquiry management
How does the process of inquiry manage thing works on CCNOW. I have customer who made a dispute on there order to CCNOW. CCNOW placed a debit on the order and is asking for a resolution. I would like to just refund the person, I don't see that option to do that and no where to to put in input and then like clicking somewhere to have the inquiry closed. So how does this work, Do I email CCNOW and tell them to refund, is that the way inquiry are handled on CCNOW?
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