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  #155  
Old 12-16-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by BleepBloop View Post
When you guys first received your notice for the permanent limitation, does it say, "Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy."

Direct your attention to the last sentence.
This is all I received from PayPal:

Quote:
We've permanently limited your account
After a recent review of your account activity, we've determined you are in violation of PayPal's Acceptable Use Policy. As a result, we've permanently limited your account.

Please remove all references to PayPal from your website(s) and/or auction(s). This includes not only removing PayPal as a payment option, but also the PayPal logo and PayPal shopping cart.

Per the User Agreement, when PayPal permanently limits an account due to an Acceptable Use Policy violation, any funds on your account are held for 180 days. After 180 days, if applicable, we'll contact you with information on how to withdraw any money in your PayPal account.

Should any chargebacks result in your account balance falling below zero, then you'll also need to settle the amount owed to PayPal to avoid further action.

You can find the complete PayPal Acceptable Use Policy by clicking Legal at the bottom of any PayPal page.
I then tried to appeal at aup@paypal.com and receive no responses back. I tried to call and they said we will not tell you our decision or any information unless you file a subpoena.

Last edited by Wesker; 12-16-2019 at 08:38 PM.
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  #156  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by BleepBloop View Post
When you guys first received your notice for the permanent limitation, does it say, "Per the PayPal User Agreement, which you read and accepted when you created
your account, we reserve the right to permanently limit an account due to
an Acceptable Use Policy violation. We may hold any available balance in
your PayPal account for up to 180 days. In addition, you may be liable for
any amount of damages PayPal incurs for each violation of the Acceptable
Use Policy."

Direct your attention to the last sentence.
Here's what I received.

You can no longer do business with PayPal.
After a review, we decided to permanently limit your account as we found potential risk associated with it. You値l not be able to conduct any further business using PayPal.

If you have money in your PayPal balance, we値l hold it for up to 180 days. After that period, we値l email you with information on how to access your funds.

We regret any inconvenience this may cause.
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  #157  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by vinijchai View Post
Here's what I received.

You can no longer do business with PayPal.
After a review, we decided to permanently limit your account as we found potential risk associated with it. You値l not be able to conduct any further business using PayPal.

If you have money in your PayPal balance, we値l hold it for up to 180 days. After that period, we値l email you with information on how to access your funds.

We regret any inconvenience this may cause.
This is the message you see inside PayPal Resolution Center. This is also identical to my issue.

PayPal is taking funds from only permanently limited accounts it seems.
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  #158  
Old 12-16-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Just want to make sure that you weren't given the heads up that these fines where going to go down ahead of time; wasn't in any of the limitation communication in fine print or other. As it can play into the "wasn't notified of..." argument. I have observed PayPal in action and they have info. Times, amount and dates. It's thrilling but scary to see and they can shut people down with this info alone with no comeback so you need to be sure you have a comeback. They can see when you withdraw, when you've read their emails. People flap gums accusing PayPal of fraud, that they didn't get a refund or demanding a refund of some sort but PayPal will outline out why you ain't get no refund for you in technicolor. You think I'm joking. I swear before the source in the heaven. Make sure you ain't got now skeleton hidden somewhere. Go through that User Agreement, not just AUP, with a fine tooth comb to find anything that can be vulnerable to your case.
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  #159  
Old 12-16-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Wesker View Post
This is the message you see inside PayPal Resolution Center. This is also identical to my issue.

PayPal is taking funds from only permanently limited accounts it seems.
180 days - how many have passed for you?
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  #160  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by rsot View Post
180 days - how many have passed for you?
  • I received a couple emails letting me know I could withdraw the funds from some of our accounts. After looking at this now, oddly enough I didn't receive any updates on some of the accounts I could withdraw them.
  • I received emails on all accounts that I can withdraw them within 180 days when the accounts were limited
  • I received some status update emails in between letting me know my funds would be available in the near future.

330+ days was when I attempted to login and withdrawal the funds. I made the mistake of not withdrawing the funds right away immediately after the 180 day mark after they should have become available. As I explained in the earlier pages of this thread, I have been too occupied with work that my plan was to cashout those funds at the end of the year. I needed to call PayPal, add a new bank account, etc and I didn't have any available time until now.

I had a couple accounts permanently limited because they were linked. Even though they were different business doing different services, because they were business accounts and linked to the same family group (my wife etc), paypal limited them all. Obviously we didn't anticipate PayPal would limit all these accounts much less 1. One day we just received an email saying 1 account is limited and then a couple hours later all our business accounts were limited.

One paypal account for example that was limited was being used just to make payments, no actual sales and they limited that account and took all the funds out of that account even though there was no actual sales in that account to actually breach the AUP policy. The funds were uploading via bank account which we then used to pay our contractors. I assume because they were "linked", PayPal just decided to absorb all the funds out of all accounts.

Here is one email I received on one of the accounts that I was eligible to receive funds:

Quote:
Your PayPal funds are now eligible for withdrawal.

You may transfer the funds directly to your bank account via online bank transfer or you may request a check from PayPal. Please let us know how you would like to receive the funds by logging in to your account.
As a reminder, access to your account will remain limited.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal.

Sincerely,
The PayPal Team
Now when I login to PayPal, you see a new transaction entry, PayPal transferring the funds to their own PayPal Accounts and a $0 balance.

Quote:
PayPal Posting;Payment to:Paypal;PayPal's damages caused by Acceptable Use Policy violation
There is no other information other than that Memo and nothing in the resolution center.

Last edited by Wesker; 12-16-2019 at 10:24 PM.
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  #161  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by BleepBloop View Post
Just want to make sure that you weren't given the heads up that these fines where going to go down ahead of time; wasn't in any of the limitation communication in fine print or other. As it can play into the "wasn't notified of..." argument. I have observed PayPal in action and they have info. Times, amount and dates. It's thrilling but scary to see and they can shut people down with this info alone with no comeback so you need to be sure you have a comeback. They can see when you withdraw, when you've read their emails. People flap gums accusing PayPal of fraud, that they didn't get a refund or demanding a refund of some sort but PayPal will outline out why you ain't get no refund for you in technicolor. You think I'm joking. I swear before the source in the heaven. Make sure you ain't got now skeleton hidden somewhere. Go through that User Agreement, not just AUP, with a fine tooth comb to find anything that can be vulnerable to your case.
One argument we have is this:



They started doing this on or around September 2019 and in bulk.
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  #162  
Old 12-17-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Messy52312 View Post
I currently have 4 lawyers reviewing PayPals acceptable use policy and 2 of them are American and the other 2 are Canadian. I have called police stations and they tell me they cant help me because this is a civil matter. I sent PayPal a demand letter last month and they told me i need to send them a subpoena so tha'ts exactly what I am going to do.

So basically once my lawyers get back to me sometime this week. I will begin the process of taking PayPal to arbitration. The amount of money I have lost is absurd and I will not back down to PayPal.

I feel I have a very strong case against them as these fines are insane and I'm hoping my lawyers do not charge me hour and we work out some sort of contingency deal as the amount of money I have lost would be worth a contingency deal to a lawyer.

I will try to keep people here updated but one thing i do know is. Dont bother calling PayPal support as they have no way to get your money back. When I speak to supervisors at PayPal they are shocked at how much money I lost and they dont even know whats going on or how its possible for them to fine us.

Dont bother contacting PayPal through the better business bureau because they are just going to link you to the 2500 USD or CAD AUP Violation policy. I have done every free method of recovering my money even showing up to PayPals head quarters in Canada and trying to get into there office which I was escorted out of the building for.

Another thing I should mention is my PayPal accounts are all under my real information. If you have this issue and were using a stealth account then I have no clue how your going to take them to arbitration.

Everything I have done has resulted to me having to take them to arbitration which I am 100 percent going to do. I have many American lawyers jumping at my case and my phone is ringing like crazy because of it. The Canadian lawyers are not as excited because they want hourly rates compared to American lawyers who like contingency deals.


Hopefully my post helps people


I just only be here and waiting good news from you.
i couldn't do anything :(
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  #163  
Old 12-17-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Wesker View Post
This is the message you see inside PayPal Resolution Center. This is also identical to my issue.

PayPal is taking funds from only permanently limited accounts it seems.
That message is exactly identical for almost every permanently limited accounts

If you also see that on the Resolution Center, then my questions is where do you see the term "Acceptable User Policy"?
On email or somewhere else?

I have many permanently limited accounts but I haven't seen the term "Acceptable User Policy" on all of the emails, notification or resolution center on all of that account.

Not sure if that's the sign...
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  #164  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by himaster View Post
That message is exactly identical for almost every permanently limited accounts

If you also see that on the Resolution Center, then my questions is where do you see the term "Acceptable User Policy"?
On email or somewhere else?

I have many permanently limited accounts but I haven't seen the term "Acceptable User Policy" on all of the emails, notification or resolution center on all of that account.

Not sure if that's the sign...
It's in the email and memo under the transaction.
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  #165  
Old 12-17-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Wesker View Post
One argument we have is this:



They started doing this on or around September 2019 and in bulk.
Eh, that argument is sorta weak because:

"No waiver

Our failure to act with respect to a breach of any of your obligations under this user agreement by you or others does not waive our right to act with respect to subsequent or similar breaches."

Does this counter the above argument properly? What you do think?
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  #166  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Hi all.

Details: Lost ~$11k USD, another 2k USD in another account (all under my real name SSN etc) going under the 180 day thing
- Day 178, money is withdrawn. AUP
- E-mails, calls all sorts of nonsense. Twitter. No luck

Business: Tutoring Marketplace. Digital services, some legitimately doing tutoring, some people doing homework. Does not fall into AUP, unethical but not an illegal business.

Reading around, people are saying send Demand Letter. Has anyone tried doing this at all? Has anyone successfully gotten their funds back? I remember reading somewhere someone did with a demand letter, but want to know whether i'm just wasting my time.

My accounts are legit, with my name and my wife's name and its appropriate SSN.
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  #167  
Old 12-17-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by maxcarnage View Post
Hi all.

Details: Lost ~$11k USD, another 2k USD in another account (all under my real name SSN etc) going under the 180 day thing
- Day 178, money is withdrawn. AUP
- E-mails, calls all sorts of nonsense. Twitter. No luck

Business: Tutoring Marketplace. Digital services, some legitimately doing tutoring, some people doing homework. Does not fall into AUP, unethical but not an illegal business.

Reading around, people are saying send Demand Letter. Has anyone tried doing this at all? Has anyone successfully gotten their funds back? I remember reading somewhere someone did with a demand letter, but want to know whether i'm just wasting my time.

My accounts are legit, with my name and my wife's name and its appropriate SSN.
I know how frustrating it is, same happened to me and people still accused me of scam lol. You will get your money back as long as you take legal action, you must also claim psychological damages for the 180 days and withdrawal after day 178, failure to give explanations for the amounts charged without your authorization is illegal anywhere in the world.

I lost 2k, I might hire a cheap lawyer, not for the money but for what they did. Because if I do the same I am sure I will get in prison so what about them? No matter what痴 stated in the tos, that does not make it legal. This criminal company needs to get down, I am really tired waiting that alternative that has yet to come out. We use PayPal because we have to and they are abusing that fact.

Last edited by MKT; 12-17-2019 at 03:50 PM.
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  #168  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Wesker View Post
I found something that maybe related to why PayPal is doing this:

- These fines only seem to be affecting accounts that are permanently limited. If your account is temporarily limited requiring IDs or other reasons, then it doesn't seem to be affecting those type of accounts.

- When you call PayPal, the automated service will now tell you that you're permanently limited and no longer allowed to use PayPal. This was different from before as I remember calling them 5-6 months ago and it never did this.

My speculation here is PayPal has changed the process inside their company over the last 90 or so days that if you're a seller who has been permanently limited, they are now taking all 100% your funds by default and fining you for damages. They never inform you they're doing this and aren't responding back to anyone which is why not a single person to date has been able to get an answer from PayPal why they did this. It seems it is up to us to get a lawyer and resolve it that way.
Anything else?
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  #169  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by tinsoldier View Post
You池e using the UK flag. Something tells me you池e not from the UK.
I am a random guy
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  #170  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

PayPal just did the same thing to me. Waited 180 days and on the 178th day they transfer all the funds (70k) to themselves for "Damages". The account was 100% the violation was too many disputes within a period of time. (the product I was selling was for preorder and some customers decided to file disputes instead of waiting). Nonetheless, all customers either received their product or where refunded.

Now I'm left here without my money, plus all the shipping and manufacturing costs. Sat on the phone with them and was told there's nothing I can do but send a letter to their San Jose corporate office. This happened to my brothers account about 2 years ago (shut down for excess of chargebacks) and the money was sent back after the 180 days.
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  #171  
Old 12-17-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

I am curious if this AUP problem happens when:

1) PP limits your account
2) You then try to submit creative documents to remove limitation
3) PP refuses your documents and permanently limits your account
4) Right before 180 days is up they take your money citing an AUP violation

I read this is only happening to accounts that have the permanent limitation? I'd be curious to know if all of you who have had this issue have tried to upload documents and had pp permanently limit your account after?
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  #172  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by nodeal View Post
I am curious if this AUP problem happens when:

1) PP limits your account
2) You then try to submit creative documents to remove limitation
3) PP refuses your documents and permanently limits your account
4) Right before 180 days is up they take your money citing an AUP violation


I read this is only happening to accounts that have the permanent limitation?
I didnt do #2, #3 or #4. When you're perma limited, PayPal doesn't ask for documents. They just make it official that your account is closed. Also mine were taken well after 315 days.
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  #173  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Icykid298 View Post
Anything else?
Nothing else right now. We're waiting to hear back from Ashley and the others who are filing demands letters. Once we hear back from them which may not be until 2020, we will know better how to proceed here.
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  #174  
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by maxcarnage View Post
Reading around, people are saying send Demand Letter. Has anyone tried doing this at all?
These are new fines issued over the past 90 days. People are in the process of filing and receiving responses on their demand letters.

Quote:
Originally Posted by maxcarnage View Post
Has anyone successfully gotten their funds back?
No.

Quote:
Originally Posted by maxcarnage View Post
I remember reading somewhere someone did with a demand letter, but want to know whether i'm just wasting my time.
They likely won't hear back from PayPal until 2020.

Last edited by Wesker; 12-17-2019 at 10:45 PM.
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  #175  
Old 12-18-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Some updates here:

Guy who filed with the BBB said PayPal responded saying they would not investigate this issue and BBB complaint was closed.







https://www.paypal-community.com/t5/...1948196/page/2
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  #176  
Old 12-18-2019
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Default Re: PayPal's damages caused by Acceptable Use Policy violation

Quote:
Originally Posted by Wesker View Post
Some updates here:

Guy who filed with the BBB said PayPal responded saying they would not investigate this issue and BBB complaint was closed.







https://www.paypal-community.com/t5/...1948196/page/2
Always post something like "Warning: Paypal link" before these kind of links by the way.
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