Myhermes lost parcel

[stevebills]

A buyer has emailed me that his ab machine has not arrived yet
I have reported it to Myhermes via messaging and it say 14 days for a refund
So do I refund the buyer or let him report to eBay as item not received?
Then submit the tracking number
Thx
Steve

[JamesNorth101]

It would be best to refund the buyer

[Kiroshi]

The tracking hasnt reached him so it wont mean naff all to upload tracking

[JFranco]

If he he goes through ebay it's a negative on your account

refund him before he decides to open one