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Originally Posted by burbur  I had a case where i created a paypal acc on a ⊗⊗⊗⊗ name and send them ⊗⊗⊗⊗ docs for EU limit. they declined and i could not get the money back. The money was stuck for 5 years on pp.
I decided to tell them that i used a ⊗⊗⊗⊗ ID but i can proof that the money is mine so they have no right to keep the money. they told me to send them my real ID with real proof of adress. I did that they ignored me. I called and explained again they ignored me. they ignored me 4 times then i filed a complaint to cffs. they answered me after 3 weeks and told me they can not handle the complaint since i havent contacted paypal escalation department (which is CRC@paypal.com). They told me to contact it and attatch their answer.
I contacted paypal escalation department and they released the money. The account was from Austria
That was my only expierience with cffs. I filed a complain 2 days ago about another account which was banned and they want to hold money for 180 days (like 4.5k GBP). That's not leagl since i didnt scam anyone or did anything wrong. I can tell you in 1-2 month the result.
About sueing paypal: forget about it. Since you are not a private coustomer you can have to sue them where they are registred (as a customer you can sue them where you live). That means you have to sue them in Luxembourg. Sueing a company in luxembourg will cost you at least 10k but more likley something close to 20k and everyone pays his own expanse. so even if you win you are not going to get back your lawyer cost or court cost.
What you can do is sue them in germany about your private account. I assume if they get a letter from a lawyer they will release the money but they will not agree to pay for the lawyer.
Keep in mind that it is possible that digital good are not as legal as you think. I assume you are selling currencys for onlinegames which is legal. but for example windows 10 keys are not always (if they are stolen for example).
I know how lawyers in germany work and they will always agree to do whatever because you will pay no matter what.
What I recomend you to do is to writte a letter to crc@paypal.com explain them that you take good care of your customers, deliver products fast and would really appriciate to continue to do buissnes with paypal. In case they do not change their mind ask them to relase the money or issue a final response within 30 days.
in the final response they usually explain in detail what their concern is but you also have good chances to be reinstated
If you do not get an answer within 30 days or not happy with the answer you can make a complaint to the cssf. |
Hello burbur,
Thanks a lot for your really in-depth reply.
This gives me somewhat of hope that I can still get the accounts back. My primary goal though isn't getting the funds, since I assume I'll get them eventually anyway. The whole purpose is to actually get the account restored, so I can still use them in the future on my current business and any future one.
Regarding sueing them. I did some research and there are several reported cases where PayPal was actually held accountable from German courts. And all these cases were filed from companies and not individuals.
I can still find those case reports again and post them here if you are interested.
There is a big difference in fact between what PayPal's AUP says and where they claim their jurisdiction is and what the German law says. I've worked a long time in an IT company, operating globally and no matter what you write in your T&C, the final word always lies with the law.
Of course, hiring a lawyer would be the final step and I don't actually mind going that route all within acceptable boundaries though, but would like to evaluate my other options first.
Therefore, I already wrote to crc and will wait for their reply now. If they'll still decline, I'll proceed with cssf.
If that doesn't help either, I'll contact a lawyer and see what they could possibly do.
In the end, I could simply create a stealth account and go with that. But, if I do make a mistake on that and PayPal links that account to my real ones, it'll be a lot harder getting anywhere with them.
And from what I've read here on the forum, it's practically a nightmare, getting them approved and especially withdrawing money. Most likely it'll be limited sooner or later than anyway, which will probably be an endless loop afterwards of creating new accounts all the time.
Thanks so much for pointing out crc and cssf, burbur.
I hope that this will at least shed some light into my case.
Kind Regards
Chris
Any German PP unsuspended after gpimg through a lawyer? 
