Looky looky! Something new on account
On a lark, I signed into my ebay business account that I opened 6 weeks ago and was suspended indefinitely a month ago. Was reading a post here where after waiting a few days, try again (that was about PP and verification, but I thought, what the heck!).
A month ago, they said no to my requests for reinstatement through email, twitter, FB, and on phone.
I now see a dialogue box when I log in to that suspended ebay business account that says (to paraphrase):
1. "Noted several concerns within your account activity"
2. they've suspended account (no mention of indefinitely now)
3. if I feel done in error, and want to continue using this account, they want to "verify your account and eBay account activity directly with you".
4. Registering new account will hamper review (haven't done)
5. Looking to protect other members...etc
Setting up PP and ebay was done before coming to this forum. Started new business account with ebay and paypal. Bought a $15 item ebay through the new account and paid through the new bank verified paypal. Suspended first time. Told them through twitter/FB I had a personal account for 20 years, and they reinstated. Listed three items, suspended again and they said indefinitely.
I did register both new PP and ebay biz accounts with a googlevoice phone number, which I've had for years and used for other businesses I had. The three items I listed were listed through AutoDS, a dropshipping automator. (I was following a dropshipping course). I did copy the pics from HD (didn't realize and didn't erase metadata) and rephrased the item descriptions and titles. With AutoDS, it pops up if there is a VERO issue, and one of them did. It was a brand name that one of the items used in the description, but the product WAS NOT that company with the VERO brand name, they just called their item by that name (it is a common first name), and I took that name out of the listing. Not sure what triggered the second suspension, or maybe a combination.
From what I see on the new dialogue box, I can contact them so maybe there is hope? My understanding is I should contact them by the googlevoice number I have on the account so they can see and verify? I cannot log into my ebay business account to change that googlevoice number before I call them.
Any other suggestions on how to talk to them, what to say and not to say? I know they don't like the idea of dropshipping. I do have a bunch of items at home still to sell, which I can on this business ebay account until I prove myself. Just don't want to tell them too much, and not sure what not to say, or if they mention any of what I have explained above, how do I explain away? Do I just be honest and throw myself at their mercy???
Thank you for your help!
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