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Are phone calls with seller support recorded?

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  #1  
Old 01-02-2021
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Default Are phone calls with seller support recorded?
Do you think Amazon is secretly recording phone calls from sellers?


Hope someone who made a lot of accounts and phone calls to Amazon could give their opinion on this issue.
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Old 01-02-2021
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Default Re: Are phone calls with seller support recorded?
No, they can't record it without letting you know it. It would be illegal.
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Old 01-02-2021
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Default Re: Are phone calls with seller support recorded?
They could technically have everything recorded, no way of knowing
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Old 01-02-2021
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Default Re: Are phone calls with seller support recorded?
Quote:
Originally Posted by walkingupwards View Post
Do you think Amazon is secretly recording phone calls from sellers?


Hope someone who made a lot of accounts and phone calls to Amazon could give their opinion on this issue.
Why you wants to know?
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Old 01-03-2021
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Default Re: Are phone calls with seller support recorded?
I am worried about Amazon collecting voice prints from sellers for future use (i.e: linking accounts...etc)
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Old 01-03-2021
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Default Re: Are phone calls with seller support recorded?
UPDATE:


According to the GDPR of the EU, users are entitled to the immediate removal of special data colledted about them such as voice prints.
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Old 01-05-2021
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Default Re: Are phone calls with seller support recorded?
Well, only because there are rules, it doesn't mean that people follow them.

So I wouldn't be surprised if they circumvented it somehow and still have the recordings.

Remember, amazon is a tech company , not sales
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