Selling digitally delivered products in the Everything Else category

[jogurlet]

Hello,

I sell in-game items and currency in a game on eBay. I used to list them under the "Video Games & Consoles > Video Games" category. However, one of the customers claimed that I didn't deliver the item even though I did, and they tried to make me look guilty by requesting a refund after 20 days. In response, I contacted eBay support, and they informed me that I had listed the item in the wrong category and should list it under the "Everything Else" category.

I'm not sure which subcategory to choose after selecting the "Everything Else" category. Additionally, previously, eBay didn't charge me for listing the products, but they would deduct a commission from the earnings when my items were sold. My question is, if there are people selling in the "Everything Else" category, is there a fee for listing items in this category? Or which category would be the most appropriate for listing items? Are there any individuals who can assist me with this?

Thank you.

[Reloot]

Depending on what services you offer, eBay still has a policy that protects some games and brands from being sold. It's called the VeRO System.

As they are correct, if you're not violating any intellectual property laws, trademark, or copyright material you're good to go.


for instance ~ Nintendo of America Inc, is on the VeRO List, which they'll usually take down your listings for trying to sell any in-game goods or data-saves for their games.

[jogurlet]

I deliver the products digitally through eBay messages since they are not physically shipped. What would be the most appropriate category for this? My products are related to the game Pokémon Go, involving the sale of accounts and in-game items. My goal is to list the items in the correct category and avoid encountering scam incidents.

[Reloot]

Niantic isn't on the VeRO list, you should be okay to keep offering your listings in Video Games and Consoles.

DID ebay ever remove your listing? if so , what did the message say in eBay for that listing that was removed?

[jogurlet]

No, none of my products have been removed, and in my communication with eBay support, they didn't find any issues with my profile. In the incident I experienced, even though I had delivered the item within the game to the buyer, they disputed it after 20 days. eBay support advised me to list my product in the "Everything Else > Information Products" category to avoid such situations and have a stronger case. What I'm curious about is whether there will be an additional fee for listing my item under this category. I read somewhere that it's around $10. Ultimately, I am also selling a digital product, so do you think I should list it in this category?

[Reloot]

I would still keep my listings in Games and Consoles. The buyer might of just been a kid who wanted a refund. I've sold 10,000 digital items and occasionally I get that refund cause someone used their moms ebay account. It happens, but very rarely.

[abrey]

Originally Posted by jogurlet

No, none of my products have been removed, and in my communication with eBay support, they didn't find any issues with my profile. In the incident I experienced, even though I had delivered the item within the game to the buyer, they disputed it after 20 days. eBay support advised me to list my product in the "Everything Else > Information Products" category to avoid such situations and have a stronger case. What I'm curious about is whether there will be an additional fee for listing my item under this category. I read somewhere that it's around $10. Ultimately, I am also selling a digital product, so do you think I should list it in this category?

I think it's because the support believe that buyers are confusing on the product and they thought its physical item
Do you submit Tracking number with the product?

[jogurlet]

No, I don't provide a tracking number. I'm not familiar with how it works or what its exact purpose is. When listing my products, I simply select a random shipping option since it's a digital item. There is no actual shipment involved due to it being a digital product, so I offer free shipping.

[agent006140]

You sell digital goods with no tracking,so there is no proof you have delivered the item,so you lost the Item not received dispute.
Listing in everything else with no trackng,you will have the same problem.
Either you ship a thank you card with tracking and upload the tracking number or figure it is part of doing business,block him and move on ,

[agent006140]

Listing should be free,you can try listing one and see if Ebay will charge you a fee

[agent006140]

His flag is Turkmenistan:
it would cost him too much to provide tracking,either stop selling or just take a chance.

[jogurlet]

Not Turkmenistan, Turkey. But yes, you're right, this would be very costly for me.

When I received a response to my email regarding the matter on eBay, there was a section like this:
"I have reviewed the details of your account and I found that you have listed your digital items under "Video Games & Consoles > Video Games " category which is incorrect and as mentioned earlier, I would recommend you to list them under "Everything Else" category as classified ads.

The advantages of listing items though classified ads, there will be no money movement through eBay and you will receive the payment directly through the buyer outside of eBay, and this way the buyer cannot open any claim/dispute on eBay or outside eBay. Hence, it will be beneficial for to list your digital items in correct category to avoid such disputes."

[Reloot]

Originally Posted by agent006140

His flag is Turkmenistan:
it would cost him too much to provide tracking,either stop selling or just take a chance.

That's interesting (Turkmenistan)

I've been trying to find a locatin in the world that has no intellectual property laws so I could sell my items without risk of being taken down.

Turkmenistan was one the list for no copyright laws for example

East Timor, Suriname, Somalia, Eritrea or the Maldives - have no intellectual property laws.

I'm not sure if that matters though if your listings can still be removed. might need to submit a claim if listing was taken down.

[rsot]

Originally Posted by abrey

I think it's because the support believe that buyers are confusing on the product and they thought its physical item
Do you submit Tracking number with the product?

Welcome to the forum - all the best as you master stealth

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Seems like jogurlet makes an interesting point about categorization

[jogurlet]

So how should I list my items now, are there others selling similar products like mine?

[agent006140]

Plenty of people sell digital products,if buyer said he did not receive the item,you jut eat the loss.
Ebay would not protect you if you have no tracking to prove you have delivered the item,period.

[rsot]

Originally Posted by jogurlet

So how should I list my items now, are there others selling similar products like mine?

Digital products are always risky