Invoices no longer work??

[user3657]

Very strange, brand I was selling for 4 years all of sudden became gated. They(Amazon) just asked for an recent invoice showing 10 units(to apply to sell, no customer issues etc)I said no problem and sent in a recent invoice. I wasn't too nervous because I've used this supplier before and Amazon actually called them a few years ago to verify me and all was good. This time I got a denial request, and not even like a reason like I didn't provide the requested information..they just said "We have reviewed the documentation you provided and determined that you are not eligible to sell aspkin products. We evaluated the information you provided, but it did not pass our review".

What dont they like? Like I said I've used this supplier many many times and no issues with customer complaints. This was just a random request when I went to update a listing, I wonder what triggered it??

[yobar]

Originally Posted by user3657

Very strange, brand I was selling for 4 years all of sudden became gated. They(Amazon) just asked for an recent invoice showing 10 units(to apply to sell, no customer issues etc)I said no problem and sent in a recent invoice. I wasn't too nervous because I've used this supplier before and Amazon actually called them a few years ago to verify me and all was good. This time I got a denial request, and not even like a reason like I didn't provide the requested information..they just said "We have reviewed the documentation you provided and determined that you are not eligible to sell aspkin products. We evaluated the information you provided, but it did not pass our review".

What dont they like? Like I said I've used this supplier many many times and no issues with customer complaints. This was just a random request when I went to update a listing, I wonder what triggered it??

In some cases the verification procedures may fail, perhaps the agent who evaluated the invoice did not like the invoice.
If you think everything is fine, try requesting an additional review.
write to amazon in some cases you can solve your case

[user3657]

Originally Posted by yobar

In some cases the verification procedures may fail, perhaps the agent who evaluated the invoice did not like the invoice.
If you think everything is fine, try requesting an additional review.
write to amazon in some cases you can solve your case

Thanks. I did supply a second invoice from the same supplier and also a 3rd from a different supplier. Both these suppliers and invoices have worked for years. they have saved me about 3-4 times lol. So I only hope for the best. I wonder if it's just me or the other sellers received this request? All of a sudden it was gated, I dunno..

[user3657]

Same thing. Over and over.
"We reviewed your application and determined that you are not eligible to sell this product. We checked the information you provided, but it did not pass our review. This decision is based on many factors to help ensure a good shopping experience for our customers. We value your participation and appreciate your understanding.

If you believe our decision is incorrect, please reply to this message and provide documents that meet our minimum requirements for us to review. Do not submit a new application. Amazon will review your application and make a final determination that will ensure the best shopping experience for our customers.

[agent006140]

what are Aspkin products?

[yobar]

In this case, try again to send something good, as long as Amazon or other companies leave you an open door, try and enter.

[agent006140]

Originally Posted by yobar

In this case, try again to send something good, as long as Amazon or other companies leave you an open door, try and enter.

He has already tried 2 vendors.

[user3657]

Yeah, I get the same thing. Over and over. I just want to make sure I'm giving them the Right information they want and it's not a matter of my invoices?? If something was wrong with the invoices they would give a different error?

I just don't understand.

This is the last message.

Hello,

Thank you for your application to sell dddd products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell dddd products.

We took this action to ensure the mutual success of our sellers and buyers in our store.

Has this message been sent in error?
If you believe that your listings should not require approval to sell because they are not dddddd products, respond to this case within the next 5 business days. You should request that we close this application if you are unable to provide the required documentation. Should you request to close this application, you are welcome to create a new application at a later time.


I'll keep trying. The invoices are legit but I wonder if I remove PDF meta tags if that would make it go smoothly?

[yobar]

Maybe you haven't found the best one, you should try to find one that provides real invoices

[agent006140]

may be the problem is with your vendor(s)

[murdered_by_ebay]

most likely there were complaints about counterfeits , either for your sales or competition. nowadays it is a standard amazon policy to gate asins and brands where there were complaints about counterfeits

just a few months ago I read on another forum about a seller who got suspended but still had other accounts where he could relist the same items so a few weeks later amazon blocked all items from suspended account for everyone else and they could not sell them on their other accounts anymore although they had already been listed but as soon as they sold out they could not be relisted anymore

in any case there is absolutely no doubt that counterfeit complaints on amazon are not limited to specific sellers anymore but have direct impact on actual products and may easily lead to a total ban of sales for specific items except for a few large sellers

[agent006140]

Sometimes,the manufacturer or distributor complain to AMZN,
I heard when AAPL decides to sell on AMZN,AMZN has to throw the AAPL refurbished,used phone sellers out,they went to Ebay.

[agent006140]

They want a real invoice from a legit supplier who actually sell the products ,they will either call the supplier or search on their database,by now they have tons of suppliers on fille

[user3657]

Update:
Another completely different brand had the same issue, it randomly wanted brand approval. I uploaded an invoice from the same supplier as with the original topic, and boom, instantly approved to sell this different brand. So obviously the invoices are good. It's something internally that Amazon doesn't want us to know. I do believe it could be related to other sellers having issues or Amazon is hoping to sell the brand or the brand wants to sell themselves.

Have a good day.

[yobar]

Thanks for your update,
It is totally like that, they manage at their discretion what happens with the documents that we send to them.