My PayPal account has been permanently disabled -AUP

[ngthgila]

Hello everyone,

Today I received a notification that my account has been permanently disabled. The notification stated: "Some of your products or services are in violation of PayPal’s acceptable use policy. Therefore, you can no longer conduct business with PayPal..."

I have a few questions and hope to get some help.

When I created a business account and received payments, PayPal restricted my account and requested a description of the type of business, the source of funds, and what products I was selling.
I provided information about my business type, source of funds, and the items/products I’m selling (digital products). PayPal approved my request and removed the restriction. Now, after 4 months, they’re informing me that "Some of your products or services are in violation of PayPal’s acceptable use policy."
Why did they agree to remove the restriction on the items I’m selling and then later notify me that I’m violating their policy? Isn’t this a policy trap for users?

The terms state that if I violate this regulation, I will have to compensate PayPal $2,500. Does this mean that all the money I earned with hard work will be forfeited? PayPal had previously allowed me to sell these items by removing the restriction on my account after I proved the source of funds and the type of business. Now, they’re saying that I’m violating their policy. This seems like a trap and an attempt to seize users' funds.
Who can I contact to resolve this issue? I don’t want to lose my money; it’s a significant amount for me. They say the money will be withdrawn after 180 days, but I might end up having to pay a fine and the balance could be $0 or negative.
Has anyone been able to remove this violation order yet?


Thank you for taking the time to help.

[murdered_by_ebay]

how much is the balance?

[ngthgila]

Originally Posted by murdered_by_ebay

how much is the balance?

2800$ , As I understand it, if an account is suspended under this rule, all the money in the account will be lost. Is there any way to contest this?

[ngthgila]

After reviewing your account activity, we have determined that you are in violation of PayPal's Acceptable Use Policy . Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction. As a result, your account has been permanently restricted and you will not be able to conduct any further business using PayPal. This activity is permitted under the PayPal User Agreement , Restricted Activity and Activities We May Conduct sections. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart.

[agent006140]

Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction.
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What exactly did you sell?

[ngthgila]

Originally Posted by agent006140

Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction.
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What exactly did you sell?

I bought a YouTube Premium family subscription and shared it with others. I also helped people pay for Spotify Premium and took a commission. Does this violate any policies?

[ngthgila]

Is there any way to help me withdraw the money to my account before PayPal takes it all?As I understand it, if an account is suspended under this rule, all the money in the account will be lost.

[agent006140]

Originally Posted by ngthgila

I bought a YouTube Premium family subscription and shared it with others. I also helped people pay for Spotify Premium and took a commission. Does this violate any policies?

You have to read its AUP policy,sounds like what you sell violates its policy.
If paypal takes your money,you will find in your transaction history that the fund has been transferred to Paypal

[ngthgila]

Originally Posted by agent006140

You have to read its AUP policy,sounds like what you sell violates its policy.
If paypal takes your money,you will find in your transaction history that the fund has been transferred to Paypal

"I have read and found it very difficult to fully understand their terms, but previously, they asked about my type of business and accepted to approve this business type. The money hasn’t been transferred by PayPal yet, but in the future, it will be transferred just like others here."

[murdered_by_ebay]

for now you can ignore the terms , $2800 is too much for a new account , you should start with $200-$300 per month and increase it by 15%-20% per month , if more money is needed it should be spread between multiple paypal accounts

[ngthgila]

Originally Posted by murdered_by_ebay

for now you can ignore the terms , $2800 is too much for a new account , you should start with $200-$300 per month and increase it by 15%-20% per month , if more money is needed it should be spread between multiple paypal accounts

I’ve done that as well. As sales increase—200, 500, 1200, 2800 dollars—I wonder if I can file a complaint since they knew what I was selling before. My account is in Singapore, and I don’t know where to send an email. They only provide a phone number for contact, which isn’t helpful.

[SaiJin]

AUP violation = your account is gone and you won't get the money ... sorry.

I heard of 1 or 2 people who did get the money but chances are slim to none from what I've seen.

[murdered_by_ebay]

Originally Posted by ngthgila

I’ve done that as well. As sales increase—200, 500, 1200, 2800 dollars—I wonder if I can file a complaint since they knew what I was selling before. My account is in Singapore, and I don’t know where to send an email. They only provide a phone number for contact, which isn’t helpful.

what you wrote is 50%-100% increase per month , that is too much , within four months it should be 300 - 400 - 500 - 600

I doubt they will pay anything out

[ngthgila]

The issue is that they knew what I was selling before when they first investigated the source of funds and my business model. They agreed to let me sell this product by reactivating an account that had been disabled. This implies that they acknowledged my product does not violate the Acceptable Use Policy (AUP). Can I file a complaint against them on this basis?

[ngthgila]

Originally Posted by murdered_by_ebay

what you wrote is 50%-100% increase per month , that is too much , within four months it should be 300 - 400 - 500 - 600

I doubt they will pay anything out

So they should have flagged my account as high risk, not for violating the AUP.

[agent006140]

Go back to the AUP list,what you sold is not kosher.
I used to keep this list by me,but not anymore,things like pyramid scheme,stocks,get rich scheme,hazardous material ,military related stuff.
Selling too much is not an AUP violation.
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https://www.paypal.com/us/legalhub/acceptableuse-full

[ngthgila]

Originally Posted by agent006140

Go back to the AUP list,what you sold is not kosher.
I used to keep this list by me,but not anymore,things like pyramid scheme,stocks,get rich scheme,hazardous material ,military related stuff.
Selling too much is not an AUP violation.
---
https://www.paypal.com/us/legalhub/acceptableuse-full

"But they have flagged me as AUP, claiming that I have violated their policy, whereas according to what you said, it should be classified as high risk.
I am worried that my money will be wiped out.

[ngthgila]

After reviewing your account activity, we have determined that you are in violation of PayPal's Acceptable Use Policy . Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction. As a result, your account has been permanently restricted and you will not be able to conduct any further business using PayPal. This activity is permitted under the PayPal User Agreement , Restricted Activity and Activities We May Conduct sections. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart.

[murdered_by_ebay]

Originally Posted by ngthgila

So they should have flagged my account as high risk, not for violating the AUP.

you run large turnovers and get a review , from there you can be suspended for any reason , there are lots of legitimate businesses that get taken down as well

you keep low profile and they will likely let you run the payments with no problems as they hunt down people with balances they can freeze and keep

fun fact: you receive 5K within a month and withdraw it frequently leaving low balance all the time you survive but if you decide to accumulate it and withdraw once a month they will just kick you out at some point because they will want to seize the funds

the math is simple , they charge 4% , 5K would be 4% of 125K so that it is cheaper for them to seize your 5K rather than let you make 125K turnover and bear additional risks

[ngthgila]

Originally Posted by murdered_by_ebay

you run large turnovers and get a review , from there you can be suspended for any reason , there are lots of legitimate businesses that get taken down as well

you keep low profile and they will likely let you run the payments with no problems as they hunt down people with balances they can freeze and keep

fun fact: you receive 5K within a month and withdraw it frequently leaving low balance all the time you survive but if you decide to accumulate it and withdraw once a month they will just kick you out at some point because they will want to seize the funds

the math is simple , they charge 4% , 5K would be 4% of 125K so that it is cheaper for them to seize your 5K rather than let you make 125K turnover and bear additional risks

"Yes, withdrawing money regularly every month keeps the account alive; it's only when accumulating for a whole month with a large balance that the account gets locked. In my case, what should I do? Please give me some advice. Thank you very much."

[agent006140]

Originally Posted by ngthgila

"But they have flagged me as AUP, claiming that I have violated their policy, whereas according to what you said, it should be classified as high risk.
I am worried that my money will be wiped out.

I did not say High risk,Murdered by EBay did.
My money is on AUP violation,the first rep may not know enough ,but some bot came along and decide you have violated AUP,
read the AUP list
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They may have recorded your previous call,if so,call them back and said it was approved

[ngthgila]

I have sent them an email stating that they had previously approved me to sell these items. I will wait for their response and update the situation.