Buyer accounts

[sashicee]

I have some old buyer accounts that I have been trying to log into, but when I try they I get asked for SMS verification and the number is long dead, there is an option "Change number", but I'm sure they wont just let me change the number just like that.

Has anyone else tried?

[rsot]

Buyer accounts getting hit with this? Are you sure they aren't seller accounts?

[sashicee]

yah, they are buyer accounts

[USB]

call ebay tell them you dont have number now they will ask the number, address on the account and update the new number on the account

[USB]

Originally Posted by rsot

Buyer accounts getting hit with this? Are you sure they aren't seller accounts?

He probably made accounts in bulk and left them to rest now want to access them now ebay flags all the accounts

[sashicee]

yeh it seems it was triggered by a new IP range.

But maybe it has happened to someone else, of course if I click 'change number' it's not going to let me change it just like that.....

[rsot]

Originally Posted by sashicee

yeh it seems it was triggered by a new IP range.

But maybe it has happened to someone else, of course if I click 'change number' it's not going to let me change it just like that.....

USB is likely right about having to get in touch with eb directly whether by call or social media. They tend to be a little more loose with buyer accounts if no abusive strikes in place.

[Jigsaw]

Originally Posted by sashicee

yeh it seems it was triggered by a new IP range.

But maybe it has happened to someone else, of course if I click 'change number' it's not going to let me change it just like that.....

If you click "change number" and attempt to update number that way if unable to login, they ask you to do selfie verification with ID during the next step!

Best way is to contact eBay support and they can put a request through to update to a new number you provide.

[dsdominators]

Originally Posted by sashicee

I have some old buyer accounts that I have been trying to log into, but when I try they I get asked for SMS verification and the number is long dead, there is an option "Change number", but I'm sure they wont just let me change the number just like that.

Has anyone else tried?

You'll need to hop on a call with them, verify your account ownership and they will change your phone number over the phone.

It might take 1 or 2 call-backs cause they usually tell you it will take around 24 - 72 hours for the change to reflect and it doesn't after that time has passed.

But yeah, call them. They'll change it for you.

[agent006140]

But yeah, call them. They'll change it for you.
----------Since it is an old account,they need to know you are the owner of the account

[SaiJin]

Originally Posted by sashicee

I have some old buyer accounts that I have been trying to log into, but when I try they I get asked for SMS verification and the number is long dead, there is an option "Change number", but I'm sure they wont just let me change the number just like that.

Has anyone else tried?

Another reason why I keep my Residential IP per account.
I get lazy renewing my number sometimes too.

I'd say call them and see if they'll be willing to change the number for you