 Charged for damages under section 3. Dispute via video verification
Is it worth going through this or should i write the funds off?
The items would not be seen as authentic so i would be blagging my way through the interview and the invoices would have to be creative.
The full email reads....
We have charged you for damages in accordance with Amazon’s Funds Disbursement Eligibility Policy. The charge has been deducted from your available account balance in your deactivated stores and no additional charges will be applied to your credit card. The amount charged is:
GB £ 2939.40
Why is this happening?
Your account has been deactivated under Section 3 of the Business Solutions Agreement. We have determined that your actions may result in risks to Amazon or third parties, so we will withhold any funds that may be in your account. These funds may be used to cover liability from your conduct and offset amounts that you owe, such as product returns or refunds, A-to-z claims from customers, inventory removal costs, outstanding fees or monetary and non-monetary damages inflicted on Amazon.
How do I verify the charge to my account?
To review the amount you have been charged, take the following steps:
Go to your deactivated Seller Central store:
https:// removed
Click the settings drop-down menu and select ‘Payments’
Find the charged amount under ‘Expenses’
How do I dispute the charge?
If you believe that this action was taken in error, dispute the charge by signing up for an identity verification video interview. This is a mandatory requirement prior to disbursing any balance. To book an appointment for the interview, follow the next instructions to complete your virtual identity verification:
Access the following link: {i removed full link}..../mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
Follow the on-screen instructions to upload the required documents and connect with an associate.
If you have already completed the appeal and have been charged, contact us at the below-mentioned email address.
What happens during the disbursement appeal process?
This investigation is separate from a reinstatement appeal. During the disbursement appeal process, we will verify your account information and evaluate your account activity. This may include:
Validating your identity, financial instruments, supply chain documentation or other business documentation
Requesting you provide additional information and validate your information with government agencies or third-party services.
Reviewing any and all related accounts associated with your business.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview if they have substantiating documentation showing their relationship to the business.
What happens if I do not appeal or if my appeal is unsuccessful?
Some or all of your funds will remain held to settle outstanding transactions and/or damages, including product returns or refunds, A-to-z claims from buyers, inventory removal costs and outstanding fees in accordance with Amazon’s Funds Disbursement Eligibility Policy.
With AI i would suspect that that facial recognition would also blow my chances of potential future genuine accounts (in case i ever come up with something worth selling!)
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