Why is ebay/Paypal doing this? (buyer account)

dmaster555 · #1 05-14-2012

I made a new buyer account to seperate mine from my brothers. The prior account was in good standing, no BP cases opened, no unpaid items, etc.

Now whenever I try to buy on my new ebay, I get this message before being able to checkout on paypal.

"We need to call to verify"
I have my cellphone on file, and it doesn't work because customer service told me it wants to verify my address but that only works with a landline. We don't use landlines in my house, we all have cellphones.

The paypal im using is verified and even I try to buy with SMS phone pin that they send and it still wants to verify after.

This never happened with old account.

Kind of stupid of me -_- I usually just rush through email registration.

--
Only thing different idk if this matters, but the email I signed up with for new account I put some random first/last name as email address account name. Would that matteR? does paypal/ebay care about email registered info?

would that flag anything in the system?

dmaster555 · #2 05-14-2012

Also, this is not a stealth account this is legit. I've never been banned/blacklisted from ebay ever.

they_screwed_me_too · #3 05-14-2012

well i would think if your ebay registration name is dave smith and your email name is "you have recieved a message from bryan brown" and someone at ebay/ppnotices they might want to have a look deeper

IMHO

will let others chime in though

oge · #4 05-14-2012

This is very easy to overcome. If you want to take care of this right now the easy way pm me

norma · #5 05-14-2012

Hi, I've been having the same issue! They are requiring a landline, (old-fashioned, copper, hardwired!) landline, with matching billing address. I'm planning on having one installed today.

dmaster555 · #6 05-14-2012

Thanks for the input guys, pmd oge.

rsot · #7 05-14-2012

Do you keep clearing cookies?

dmaster555 · #8 05-14-2012

Quote:

Originally Posted by rsot

Do you keep clearing cookies?

No, but I just checked and my Ip address is change from what I remember. I used no ip changer or did anything myself, so I think I can't go back to the old ip.

My power went out the other day and it took about 5 hours I assume maybe the router or modem must have reset everything.

I'm not 100% sure but I'm betting the ip change is putting up red flags on the account that I logged in with a different previous IP -_- well this sucks.

At least I found that using eBay mobile and checking out with mobile pin bypasses this problem, however it sucks to be restricted to this

Sandy D · #9 05-14-2012

This is the second thread on this issue in the last couple of days.

Something new maybe.

newjerseymax · #10 05-14-2012

Quote:

Originally Posted by Sandy D

This is the second thread on this issue in the last couple of days.

Something new maybe.

I got this on 2 accounts in last 2 days. Both times it was purchasing the 10th item. Usually I buy for feedback so maybe a new prevention method?

norma · #11 05-14-2012

Quote:

Originally Posted by dmaster555

No, but I just checked and my Ip address is change from what I remember. I used no ip changer or did anything myself, so I think I can't go back to the old ip.

My power went out the other day and it took about 5 hours I assume maybe the router or modem must have reset everything.

I'm not 100% sure but I'm betting the ip change is putting up red flags on the account that I logged in with a different previous IP -_- well this sucks.

At least I found that using eBay mobile and checking out with mobile pin bypasses this problem, however it sucks to be restricted to this

Just tried paying with ebay mobile, and.....denied. Account restricted. Waiting for landline to activate...and not a moment to soon!

moneyhustler88 · #12 05-14-2012

wow a new ebay tactic..im sure some members from the US can spread some light on this

mercurial333 · #13 05-14-2012

Quote:

Originally Posted by newjerseymax

I got this on 2 accounts in last 2 days. Both times it was purchasing the 10th item. Usually I buy for feedback so maybe a new prevention method?

Interesting, let's see if other could confirm.

norma · #14 05-14-2012

Quote:

Originally Posted by Schrib

wow a new ebay tactic..im sure some members from the US can spread some light on this

Hi, not an ebay tactic, rather a paypal tactic. Ebay number is fine.

newjerseymax · #15 05-14-2012

I havent called waiting for someone else to report back... I always call and just do not felling with a rep that has no clue of new changes

rsot · #16 05-15-2012

PP tactic?

dmaster555 · #17 05-15-2012

Quote:

Originally Posted by norma

Just tried paying with ebay mobile, and.....denied. Account restricted. Waiting for landline to activate...and not a moment to soon!

What worked for me is, set up your paypal so that you have to receive a pin number by phone to be able to log in, then when you use paypal mobile to checkout with ebay molbile, that pin should let you through. It worked with me.

Surprisingly, the ebay rep herself told me paypal mobile login bypasses some security (I was surprised she would tell me that.)

And not surprised that on my regular computer paypal still asking for landline for checkout :/

at least one thing works....for now. I wonder if this is something new they are going to start doing or if these are just isolated incidents where people are doing something to flag the account, but don't realize it.

norma · #18 05-16-2012

Quote:

Originally Posted by dmaster555

What worked for me is, set up your paypal so that you have to receive a pin number by phone to be able to log in, then when you use paypal mobile to checkout with ebay molbile, that pin should let you through. It worked with me.

Surprisingly, the ebay rep herself told me paypal mobile login bypasses some security (I was surprised she would tell me that.)

And not surprised that on my regular computer paypal still asking for landline for checkout :/

at least one thing works....for now. I wonder if this is something new they are going to start doing or if these are just isolated incidents where people are doing something to flag the account, but don't realize it.

Hi, funding your paypal account from your linked bank account appears to be neccessary to overcome verification issue, at least for me that did the trick.

Sandy D · #19 05-16-2012

Quote:

Originally Posted by norma

Hi, funding your paypal account from your linked bank account appears to be neccessary to overcome verification issue, at least for me that did the trick.

Thank you for coming over to this thread and clearing this up.

Good job!