I Issued Refund To Buyer But Says Not Recieved

[uscool]

Hi, i refunded a buyer , issued a refund on PayPal, says completed refund in my paypal, they have contacted me saying they have not received refund, i even sent him screenshots showing i refunded him , also i didnt get a email about me issuing refund is that normal ?

here is his messages
Although I haven't seen anything in my account as yet.. Maybe paypal are paying it direct into my bank but on nothing is showing in either paypal or my bank. I'll give it a few days.

checked my paypal account it's showing the money going in but my total balance is 0 checked my bank account this morning and still nothing??

told him if can expand on the refund, incase asking to accept it or if paid by credit card check there,

anyone guide me on this

Thanks

[JamesNorth101]

Did you have enough in your PP account to cover the refund? If not they may have given him a refund as an e-cheque in which case it can take a few days to clear in the buyers account.

[uscool]

Originally Posted by JamesNorth101

Did you have enough in your PP account to cover the refund? If not they may have given him a refund as an e-cheque in which case it can take a few days to clear in the buyers account.

Hi, yes i always make sure i have enough funds for refunds,

[Bunneh]

If the money was in your paypal account it will have refunded the buyer.
However if the buyer paid you with a card or transfer from a bank account then the refund will be returned to the source of payment he used.
If the buyer paid by bank transfer it will need to clear on paypals side first in order for them to proceed to issue him with the refund.
As paypal has to complete requesting the funds from the bank account first.
Refund payments that are sent back to a bank card usually take approx 3 days to clear.

[uscool]

Thanks , never had this happen to before, thought would be instant and they would have funds in there PayPal , not go back to source it came from , its been 2 days so hopefully gets it

dont really want contact paypal or have him contact paypal ,

[Ebayorbust]

It's exactly as Bunneh has stated.

You can also put the buyer's mind at ease by providing him / her with the unique transaction reference for the refund.

[uscool]

Originally Posted by Ebayorbust

It's exactly as Bunneh has stated.

You can also put the buyer's mind at ease by providing him / her with the unique transaction reference for the refund.

Hi, i sent him print screens of my paypal of refund given and completed and unique transaction reference

Thank you

[rsot]

Can take as high as 10-14 days for PP UK. Also - as previously indicated - could be an eCheck that has not cleared for him

[uscool]

Originally Posted by rsot

Can take as high as 10-14 days for PP UK. Also - as previously indicated - could be an eCheck that has not cleared for him

would i have not known if it was paid by eCheck, as it seemed to be instant when he bought item,

[johnnyleeds]

UScool, if it was an eqcheque that would have been probably because you had slightly less than the amount required for the refund in your Paypal account, so Paypal will have taken the money from your secondary funding source, i.e, your bank account. You should have received an email from Paypal notifying you of this. E-cheques can take up to 7 days to clear.

I had one recently and it made my bank account go into the red so it looks like I'm gonna get hammered with charged. Plus there is a danger that Paypal - if they choose to look, might see what your 'non-stealth' name is.

So ideally you need to be keeping a 'float' of money in your Paypal account to cover such eventualities. Mind you I'm alright telling you to do this, I dont even do this myself and I've ended up shooting myself in the foot big stylee. 'sake, I hope it doesnt come "on top", as they say on 'The Professionals'!

[rsot]

Originally Posted by uscool

would i have not known if it was paid by eCheck, as it seemed to be instant when he bought item,

Yes when you bought it, it might be have been instant but REFUND could have been treated as an echeck

[uscool]

Originally Posted by johnnyleeds

UScool, if it was an eqcheque that would have been probably because you had slightly less than the amount required for the refund in your Paypal account, so Paypal will have taken the money from your secondary funding source, i.e, your bank account. You should have received an email from Paypal notifying you of this. E-cheques can take up to 7 days to clear.

I had one recently and it made my bank account go into the red so it looks like I'm gonna get hammered with charged. Plus there is a danger that Paypal - if they choose to look, might see what your 'non-stealth' name is.

So ideally you need to be keeping a 'float' of money in your Paypal account to cover such eventualities. Mind you I'm alright telling you to do this, I dont even do this myself and I've ended up shooting myself in the foot big stylee. 'sake, I hope it doesnt come "on top", as they say on 'The Professionals'!

Hi, lol im the seller , i sold item, buyer returned it asking for refund, i have more then enough funds in paypal to cover refund, i always try have enough in paypal to cover upto 5 refunds , anyway his said his got the money now

[uscool]

Originally Posted by rsot

Yes when you bought it, it might be have been instant but REFUND could have been treated as an echeck

Hi, i didn't buy anything, im the seller, and buyer asked for refund, all good now his said his received the refund, thought it would be instant, as i already had funds in my account, and when he bought item from me, it was instant payment

[GreenBean]

Blind leading the blind

READ the posts correctly eh