Buyers purchase then tell you need to send the item overnight.

[vogeltron]

I am sure most lots of sellers have had this happen. You have an item listed where you offer your regular standard shipping service. Some moronic buyer purchases sends you 10 emails saying you need to ship the item overnight to them. When you don't even have the service offered. Sometimes it happens at like 2-3 in the afternoon and the buyer expects you to drop everything run over to Fedex and spend $40 to send an item that you sold for $40.

I am sure this has happened to many other members. If you have any stories I would love to hear them. As am still fuming over a buyer who pulled this stunt today. Not the first time it has happened usually somebody messages me first and I block them, this is about the 5th time somebody has actually bought for an paid for the item the messaged the heck out of me. Worst part is if you refund the guy you have the risk of them leaving you a negative feedback. They put you in a can win situation.

[GreenBean]

Originally Posted by vogeltron

They put you in a can win situation.

Think you mean CAN NOT win.

Yep. I get these.

Usually around a holiday time.

And it is such a shame that I dropped their vase on the floor too

[Futuremogul888]

I get the same thing all the time usually accompanied by a story about how it is an emergency that they get their product right away. So illogical because you don't buy something online when you are in desperate need, you go to a local store and spend the extra few bucks.

[GreenBean]

Those but it is my .............'s birthday and I promised I would give them ................


Hello!!! The birthday is the same date each year so what happened to be being a Boy Scout and being prepared?

[JamesNorth101]

You do get a lot of buyers around Christmas time who do not seem to clock onto the fact that its Christmas until a day or so before hand.

If they want their item faster, that will be another £10-40 postage please

If they don't want to pay the extra £10, then they will get it via the method listed in the auction, or have a full refund.

[rsot]

When I receive requests like that I bump the shipping high up for overnighting - if the buyer is making this crazy demand, he/she better be willing to pay the crazy price for my time to drop everything and ship

[GreenBean]

Originally Posted by rsot

When I requests like that I bump the shipping high up for overnighting - if the buyer is making this crazy demand, he/she better be willing to pay the crazy price for my time to drop everything and ship

Que?????

Proof reading mishap

[An0nym0u$]

Unfortunately, this is the cost of being a seller. You will come across the 1 or 2 buyers you simply cannot please. This will undoubtedly affect your DSR rating and possibly feedback. I would be more concerned w/ DRS rating.

Hopefully you sell enough on that account where you can offset the 1 or 2 bad apples with many happy buyers. Whatever you do, remain professional and keep your responses professional to the buyer.

In this particular case, you may be able to use the Report a Buyer feature and cite the reason as "buyer is making unreasonable demands". I say unreasonable demands, because you mentioned your listing you did not offer expedited shipping.

Every listing / every sale on ebay is considered a contract. If buyer is demanding something not within the original listing (contract), then that is considered unreasonable.

[Artann]

Everyone who sells professionally get at least one of those morons My ratio is about once in 3 months. I usually get them in PP notes and something like "Oh I just bought your product please send it asap" or "please send it with priority mail" or "please use fedex to ship it". What pisses me the most is the fact that I offer all of those shipping options but of course they cost extra and somehow to a buyer it makes sense to chose the "free shipping" but later ask for overnight! Makes me mental just by talking about it!!!

[vogeltron]

Originally Posted by Artann

Everyone who sells professionally get at least one of those morons My ratio is about once in 3 months. I usually get them in PP notes and something like "Oh I just bought your product please send it asap" or "please send it with priority mail" or "please use fedex to ship it". What pisses me the most is the fact that I offer all of those shipping options but of course they cost extra and somehow to a buyer it makes sense to chose the "free shipping" but later ask for overnight! Makes me mental just by talking about it!!!

Yea, I hear you. I think buyers don't understand the cost. And I just bitched out a buyer yesterday about this. Told him if you wanted me to send an item next day I would have blocked you and told you to buy somewhere else. It was a $40 free ship item. I told this dummy I make $5 on an item at this price to drive to P.O. etc make sure it gets out before Noon. Costs me more in time, energy, stress etc. Would rather not deal with these people. Even if you pay me the $20+ for express shipping, I don't care if you threw on an extra $20 still too much of a hassle to deal with. I seriously hate these buyers. And because of eBays Feedback system you are at their mercy once they buy something from you and pay for it.

[GreenBean]

Time for a chill pill.

Holidays are coming.

Chill out to avoid damaging good working accounts.

Idiot buyers will find other sellers.

Do not put yourself in a position to damage an account....

[rsot]

Holiday season will bring out the 'I want it now/I want it yesterday' type of buyers - be ready for the headaches....egg nog it up

[GreenBean]

Originally Posted by rsot

Holiday season will bring out the 'I want it now/I want it yesterday' type of buyers - be ready for the headaches....egg nog it up

At least have accounts running so the egg nog can be drunk

I avoid evil doings on accounts from now until after the holidays.

[rsot]

You can avoid evil doings, true but some users here seem to let the weird buyers get to them hard...even mentally affecting at times - time to pace it out

[Omgoozle]

I add overnight shipping to my listings and tack on an additional $40 fee.

I offer the service....................... if they want to pay for it.

Avoids a lot of problems.

[anongirl]

I have so many weird shipping stories I could fill a book. I don't understand 90% of the people who shop on eBay and have "issues" like this- and I have 15 years experience in hard core sales... as well as dealing with escalation issues.

I would tack on the extra $40 and block them.. if they leave neg try to have it removed or respond to it. eBay just sent out some e-mail about shipping times for the holidays and buyer complaints about shipping times will be taken with a grain of salt. But nothing is logical on eBay...

[vogeltron]

I agree, if someone sends me a message saying basically it is Wed I need this by Friday. I would tell the I do not send express it costs too much and I have had bad experiences. Like you as well is probably when you have someone actually buy something then say they need it send express they will pay you the extra money.

I mean usually that is the problem. But even the extra money, to drop what I am doing. Take time off to drive to where I need to go etc. It costs me way more in time etc, to do this than it is worth. Not to mention the stress etc. I get extremely pissed of when I get people like this. I mean I ship items daily but I don't rush around wasting $6-10 in fuel to send an item I make $10-15 on. Would rather not deal with that person, especially since I never had that service listed.

[rsot]

Extra hefty fee for overnight service - I dont usually ship right away so, yes there is profit off of the overnight handling prep

[GreenBean]

All good things come to those that pay.

[AlanM]

Originally Posted by vogeltron

I mean usually that is the problem. But even the extra money, to drop what I am doing. Take time off to drive to where I need to go etc. It costs me way more in time etc, to do this than it is worth. Not to mention the stress etc. I get extremely pissed of when I get people like this. I mean I ship items daily but I don't rush around wasting $6-10 in fuel to send an item I make $10-15 on. Would rather not deal with that person, especially since I never had that service listed.

I understand that there's tremendous hassle in this process, particularly as you hadn't planned on it. But I was just wondering, would it be less annoying if the courier came and collected it from you instead?
I was ticked-off yesterday whenever I unexpectedly needed to expedite a package to an overseas client (unrelated to ebay). But rather than drive to the post office/FedEx Office/UPS Store which - to your point - would have cost me an hour of my life, I just printed a DHL label and scheduled a pick-up from my house & they were out within the hour. It was way better for me to be able to stay working and remain productive versus the alternatives. DHL Express don't charge me extra for residential pick-ups (or, in fact, delivering to a residence).

Just throwing it out there as an option for those occasions.

[vogeltron]

I understand what you are saying for my items to ship FedEx it is nearly double what it is USPS Express mail. $40 to overnight an item Fedex is often more than my items costs. So I go through USPS. Depending on where you are and where it is being sent to the Cutoff can be 12:00 Noon or 3:00 pm in some instances. Having someone bitch at you and leave a negative because the item arrived late because a USPS driver picked it up late and missed the outgoing cutoff time. When they needed it for some kind of evet they where going to. BIG ASS NEGATIVE FEEDBACK THAT TAKE A YEAR TO GET RID OF.

Not to mention for my margins I can't drop everything I am doing to make sure certain things get out within a short time frame. I have lots of customers many repeat ones who I take care of. They know how long it takes me to get items out usually short. But I am not going to go completely out of my way to do any special favors.

If I am going to make $5-20 on an item it isn't worth it to me at all. The risk outweighs the reward. I would rather lose out on a sale than have to deal with any of that stress or headaches. Honestly I would rather lose out on 5 sales than have one buyer bitch at me about shipping time etc and leave me a negative. Not worth it.

[rsot]

Inside your country, COD option can be your friend/tool.