My Amazon Germany account just got suspended due to missing information in my "impressum". Whatever that means.
A few weeks ago I got an email from Amazon Germany stating that the contact information in my public seller profile is still incomplete or incorrect. Although it is correct and I have no problems in other Amazon marketplaces.
They referred that I should search for "impressum" in the seller central and find further info from there. I did this, but I could not find anything that would help me.
I sent them an email asking for further details on how to fix the issue. I got a reply and the seller performance team was supposed to email me but didn't. Instead they just suspended my account for the moment.
I added copies of the 2 emails below.
Have any of you had this issue before with Amazon Germany? I don't understand what information is missing or incomplete. Is it because I have been using a US bank account(has been working perfectly so far)? The address registered to this account is in Canada.
If anybody know how to fix this or has any info that could help me then please let me know, I would greatly appreciate it.
Thank you.
----
First email:
Greetings from Amazon.
We are writing because you may have violated our policies, because the provided contact information in your public seller profile is still incomplete or incorrect.
We once more kindly ask you to correct or supplement your information within three (3) working days.
According to our policies you as a seller are fully responsible for all your listings, as well as the information displayed in your profile and seller account and you have to ensure that this information is accurate and complete. Please ensure therefore that all offers and information match with all applicable laws (including German law), especially those for the representation of Seller information (eg Distance Selling Act) and that all legally required information is listed, such as Name and legal form of the company, company address, direct contact information (phone / fax, email) register numbers (registration, VAT registration number if available, etc.), name of the authorized representative of the Company, and any further information that might be mandatory in your case.
Please seek independent legal advice if you have doubts regarding the information that you are required to display when listing your offers on Amazon.de.
We want to call your attention to this policy because violations may result in the removal of your Amazon.de selling privileges.
To learn more about this policy, please search for “Impressum” in Seller Central Help.
Do not hesitate to contact our technical support for sellers if you need additional assistance.
Thank you for selling on Amazon.de
Freundliche Grüße,
Verkäufer Performance
Amazon Services
--------------------
Second email, stating my suspension:
Greetings from Amazon.
You have violated our policies by not correcting or supplementing your storefront information on Amazon.de despite two previous request. As a result, you are temporarily unable to sell on Amazon.de and a hold has been placed on funds from your sales on that site. We encourage you to resolve any pending orders.
If you would like to sell on Amazon.de, you must provide a detailed plan for how you will comply with our policies in the future. We will review your plan and decide whether to reinstate your selling privileges.
According to our policies, you as a seller are fully responsible for all your listings, as well as the information displayed in your profile and seller account and you have to ensure that this information is accurate and complete. Please seek an independent legal advice if you are unsure of what information you have to provide as a seller at Amazon.de. The Amazon Marketplace platform enables you to present all the legally required information in your seller account.
You can view previous e-mails about this policy on the Notification page in the Performance section of Seller Central (
https://sellercentral.amazon.de/gp/c...e/summary.html). To learn more about this policy, search for “Impressum” in Seller Central Help.
For guidelines on creating your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help. To submit your plan, click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (
https://sellercentral-europe.amazon....ications.html/).
If you do not submit a viable plan within 28 days, we may cancel your offers and hold any funds in your account for up to 90 days.
We look forward to hearing from you.
Freundliche Grüße,
Verkäufer Performance
Amazon Services
Amazon Germany account suspended "impressum", need help 
