interesting seller limit lift

jeanbean0109 · #1 03-03-2016

I was at 500 usd 50 items for the longest time. I decided to call in as I do sometimes. Instead of telling me what they were going to lift me to, they let me DECIDE! Yes you heard me right, they asked me what I needed. No id verification other than address on account. I didn't even call in from the phone number on file, just my personal cell. So all they needed was user id and verified address.

I chose a conservative 100 items 3000 usd limit and the way the csr was acting I could have went much higher. But didn't want to push or feel comfortable doing so. Also they asked what I was selling and why I needed the money.

I'm confused, how the hell does that work? Or should I not look a gift horse in the mouth? Account has had other sales in the past and aged almost a year for info. I cant believe they let me pick....

P.s. Interesting tidbit. Before the increase, csr looked into accoutn saw no issues. She did suggest I use more than 2 images per auction. She said the more pictures I use, the higher the item is ranked in the search algorithm. Is this true? Although I have no idea how to take 11 photos as she suggested of a fridge thermostat or tv power board for example..loL!

slokor · #2 03-03-2016

Looks like you 'fell' on a good Customer rep.
That is definitely not always the case and you could have just as easily got someone who would have asked you personal 'public database' questions.
Thank your lucky starts and enjoy.

bjammin · #3 03-03-2016

Congratz! I think not pushing too hard for too high limits was smart on your part also.

jeanbean0109 · #4 03-03-2016

Also a tad social "engineering" as well. She asked what I needed the money for and told I'm addicted to blinking lights and bells. She said excuse me? I said slot machines, lost 5 g's in December which is true. My wife is going to kill me and I need to recover and sell my toys. Also true. Built a re pore with her...mmm. Yes I agree, one of the good ones and also no offense but a american. Spoke perfect English. I hate calling and get broken English and person reading a script. She was perfect, should have asked for her direct line. Although that probably would have been a bad idea for the others..lol.

bjammin · #5 03-03-2016

Yeah, the time of day that you call will get you diff call centers in diff countries, so you picked a good time. I like the US call center the best too. They seem to have more lead way with what they can do, plus they are friendlier.