 Re: "Require immediate payment when buyer uses Buy it now" not working
Got message from ebay regarding this problem, it all explains the situation going on ebay right now. FOLLOWING:
Hello Brodie,
Thank you for writing back to eBay with regards to using the "Require Immediate Payment" option. I will now help you further regarding this. Please pardon me for the length of the email.
I have reviewed the account and kindly allow me to inform that this is a known issue wherein our seller members are facing inconvenience using "Require Immediate Payment" option and we are aware about this. We have heard about similar issues recently from other sellers as well and I’m extremely sorry for the inconvenience it has caused to you.
We are sending as many samples as possible at the earliest for our technical team’s review to get to the root cause of the issue. Rest assured, the technical team is already working on this on priority and we will resolve the issue on this as soon possible.
Brodie, meanwhile, I would like to reassure you that as our seller member you are always protected under our seller protection policy and would request to kindly go ahead and listing the items without "Require Immediate Payment" for now.
In case if the buyer is not making the payments, you always have the leverage to file the "Unpaid Item Case". Once this case is filed, we send repeated reminders/notifications to the buyer for payments and if they still do not pay, you can go ahead and close this case as "Payment not received" and all the Final Value Fees charged will be immidielty cancelled by the system.
Once the UPI case is open, the same can be closed after 4 days from the date of opening till 36th day of the opening of case, choosing the reason whether the payments have been received the or not.
For your future reference, I have hereby shared the steps to file this case (for desktop site):
1. Click on My eBay present at the top right of most eBay pages> Account
2. Click on 'Resolution centre'
3. Under the 'I sold an item' section', select the 'I haven't received my payment yet' option and click on Continue
4. Enter the item number and click on 'Continue'
5. Submit
I would also like to take this opportunity and inform that we at eBay take such buyers seriously who do not care to pay for the items after purchasing.
When the Unpaid item case is closed as Payment not received, the buyers account will be heavily impacted with an unpaid item strike and the Final Value Fees charged will also be credited back. This unpaid item strike keeps such non-paying buyers in check.
Rest assured, we are already looking into the matter of "Require Immediate payment" option and should be resolved soon. Meanwhile, as mentioned above you are always protected against unpaid buyers.
I hope you can understand our case and appreciate your kind cooperation regarding this matter. It is in times like these that we badly need your support as we do get really concerned that our customers are not having a good experience as we always aim for.
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i will update more once i get more info.
Re: "Require immediate payment when buyer uses Buy it now" not working 
