I have the same problem. I emailed them few times and even called them twice regarding my application to be allowed to sell in a category but they never even responded to my email except once they asked if I manufacture my stuff, or where I get it and some pictures of, which I sent, still no response in more than 2 weeks..then I just listed my stuff in everything else category..which could get me kicked out but dont know yet..just sold my first item in a week..I dont think its worth dealing with them but for now I will give it a try..
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