We need to do something. I was suspended a year and a half ago and still can't use ebay, I asked to SPEAK to someone on the phone in the Trust & Safety team, and I also asked to speak to a head person, a supervisor. I was refused both. I was told I would only be able to contact that team through the Ebay site. Well, it takes DAYS for them to respond, then when you want to respond to their message, it goes to someone else.
There is no way for you to make a good case when each time a new team member is reading your message.
I think we need to mass report them to the better business bureau just on the fact of their crappy customer service.. Walk into any store or call ANY business and you can speak to a supervisor. You can even get someone from paypal on the phone.
But the fact that the Trust & Safety team refuses to speak one on one to someone is just suspicious to me. I think they are hiding. The fact that they couldn't even give me the NAME of the head person, shows me they're hiding.
If you want to file a complaint, go to
http://us.bbb.com (just click on what country your from).
Try this link:
File a Complaint
Ebay is in San Jose, CA... It's the first listing (HQ)
I don't think we are being treated fairly here. If someone was willing to talk to me over the phone, allowed me to explain my case, and still suspended me, I would be fine. But they are clearly avoiding us.
