Google Checkout - the definitive thread for all questions / issues

[HateEbay]

I am using Google Checkout to process payment. I manually send an invoice from Google Tools. However, sometimes, customers reply back to me via Ebay official message telling me that they paid me through Google (or Google Processor). I just get so nervous that Ebay may read this. Luckily, no one has written down the entire word (Google checkout) so far. But who knows, they may mention it in the future.

I may have to apply for Merchant Plus. However, Auctiva asks you to use Authorize.net as a gateway, which is very costly for integration while Merchant Plus provide Navigate for free. To be able to accept American Express and Discovers, how do you apply?

Really appreciate the answer.

[aspkin]

Merchant Plus is an affiliate of Authorize.net, just it's a lot cheaper but the same exact thing. So much so you're running off authorize.net. This is my login URL:

https://account.authorize.net/merchantplus/

Notice, authorize.net.

It's Authorize.net but a lot cheaper. You get everything you need for it to work with Auctivia.

[HateEbay]

Hi Apskin,

I clicked on the link but it asks for Login ID and password. What should I do? With that link, will I get a cheaper Authorize.net? I thought that Authorize.net just a gateway. Please help explain.

[aspkin]

Notice I stated this is my login URL.

It's where I log into my Merchant Plus account.

Authorize.net is a payment gateway yes, and a reseller of the service is Merchant Plus.

Trust me, if you want Authorize.net sign up with Merchant Plus. It's worth it.

[HateEbay]

OK, I got it. Just looked at the Authorize.net rate offered by Merchantplus: $9.95/month and $0.05 per transaction (1st 250 transaction free/month). Great.

The guy at Merchant plus told me that they don't require a long term contract but their Issuing Bank does require a 2 year contract, so basically it is a 2 year-contract. However he added that if I need to cancel it, just give them a call and the account will be canceled with cancellation fee waived. It is no problem for me.

If I register with Merchantplus (of course with my real name & address) and integrate it Auctiva through Authorize.net, the checkout process will occur at Auctiva's website, and I should be safe then. Am I right?

[screwedagain]

Well I have been using paypal and money orders for payment options but finally am tired of paypal like many others. I will now be looking to setting up a google checkout account with cartmanager. My question is though, With paypal, I had to have a new paypal with ebay account. So if i have 3 ebay accounts, do i need 3 google checkout accounts and 3 cartmanager accounts. Or could i use the same google checkout and cartmanager for all 3 ebay accounts. Sorry very new to this merchant account game. thanks

[aspkin]

Just one Checkout and cartmanager I believe.

Modee can probably set you up with cartmanager if you don't have one already, he's a reseller of it. Let him know.

[Killed by Ebay]

You can use the same google checkout account but you will need 3 cartmanager accounts

[HateEbay]

I've been using Google checkout for a month. At first, I used it with Cart-manager but sometimes, for some reason, the link provided by cart manager didn't work. Sometimes, buyers simply forgot and I had to resend another invoice, either through Cart Manager or directly from Google. I then quit Cartmanager and just manually send invoice from Google checkout tools. I send an invoice right after buyer makes a purchase. However, I've had 4 buyers so far that didn't pay. I keep resending invoices from Google checkout to ask them to pay in vain. They simply don't pay.

My conclusion is we've got to make buyers pay right after they've made a purchase. By this I mean we need to use a real merchant account which integrates with Ebay PayNow button so it is convenient for buyers to pay. If they can't pay that way they either forget it or ignore it. A lot of them won't bother opening their email to look for the invoice unless they really want the item. Everybody is busy to do other things.

I do like Google because of its great low fees but am very tired of resending invoice over and over again.

I will go with Merchant Plus and Authorize.net. That way I can list via Autiva and have the merchant account integrate with Ebay through authorize.net as Apskin has suggested. I know it will cost more but at least it gives me a way to catch customer's money right away.

[aspkin]

I like Merchant Plus; it's fast, easy to use and automated with Auctivia. There are a lot of ways to get your customers to pay, you just have to find what works best for you and I guess stick to it. Good luck.

[whyebaywhy]

So I have this buyer who is deliberately trying to rip me off. I told him payment was via Google Checkout and he accepted. I shipped item out. 7 days later he says that he hasn't received the item; even though I confirm that he has. He sends me an email telling me he's going to get his money back and keep the item and there's nothing I can do. I send this email to google but they don't seem to care or they don't believe me. So at this point in time, I want to scrap google and forget selling things online ever again. Too many risky factors like idiots like these. Now google might want me to pay or something. I originally had a bank account that I was using on that account but now I removed it and added one that I have closed. My question is, can google or anybody else take money out of the first bank account I added? Can anybody trace me back to that bank account? Are collectors going to come knocking on my door someday? Thanks for your replies.

[ebayhateluv]

HI:
I'd probably call law enforcement in his area.

[Modee]

Google doesn't even take action on a chargeback for WEEKS, if even that fast. When you do receive an inquiry all they do is ask for a tracking # and address to which you shipped. If all is in order, you'll never even hear from them again and you will be protected under the Payment Guarantee policy.
What's the Payment Guarantee Policy?

[SevnSins]

Hello All,

I haven't found anything regarding this, so I hope this isn't a repeated question.

I am in the process of setting up GCO with CartManager for FeeBay sales. My question is regarding the Custom BuyItNow buttons that can be created with GCO.

I am aware that we can't advertise GCO in our listings, but has anyone ever embedded GCO buttons in their auctions with any success. I'm assuming that FeeBay is watching for this, but thought I would ask.

Thanks for any help that may be provided.

Thanks,
Sevn

[aking]

Seems as if u will loose sales using Google Checkout b/c people have been brainwashed to think that Paypal is "safer." Most buyers will only pay with paypal.

[SevnSins]

Hello,

I have recently setup my CM, GCO, eBay accounts to sync together, and appears to be working for my auctions. I wanted to know if anyone knows how the BuyNow feature is processed. I assume CM still sends an invoice to their email, but does it overtake the default eBay shopping cart?

What I mean is; if a customer chooses BuyNow, does the CM window pop-up for payment, or does the default eBay window pop-up?

Any help will be appreciated.

Thanks,
Sevn