Quote:
Originally Posted by jodeh43  What are you talking about? |
I don't know what he was talking about either. Email:
executiveoffice@paypal.com and tell them to release your money.
Use this template:
RE: Case PP-xxx-xxx-xxx-xxx
I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPal’s services.
I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it – however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPal’s Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Saturday morning, January 6, 2014 if I am not satisfied with PayPal’s response to this request to release my funds:
(agencies in the states that I reside or have a business presence in)
The California Office of the Attorney General
Consumer Complaint Against A Business/Company | State of California - Department of Justice - Kamala D. Harris Attorney General
The Washington State Office of the Attorney General
https://fortress.wa.gov/atg/formhand...laintForm.aspx
The Florida Office of the Attorney General
Florida Attorney General - Citizen Services Contact Form
The Arizona Office of the Attorney General
Florida Attorney General - Citizen Services Contact Form
Additionally:
The United States Federal Reserve
What do I need to know before I file a complaint? | Federal Reserve Consumer Help
(I understand that PayPal does not operate as a “bank” which is precisely why they may be interested in such complaints)
The Better Business Bureau:
https://odr.bbb.org/odrweb/public/complaintlink.aspx
All complaints will be filed “online” Saturday morning January 6, 2014 and written copies will also be sent via certified postal mail.
I understand PayPal’s need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a very low chargeback rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said I have no problem with, and agree to leaving a balance of $xx for credit card chargeback purposes for the duration of the 180 days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account.
Please be aware that replying with the standard “this is part of the terms of service that you agreed to” will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Saturday January 6. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties.
Thank you for your time again in looking into this matter.
Case PP-xxx-xxx-xxx-xxx
If they don't comply or respond, open a case with the BBB with this template and remove the threat to report to the BBB (since you will be actually doing it). This worked for my stealth and real account. Good luck!
