Forum

Safety Team
 

-Anyone dealt with this? what do they need?

Amazon.com wrote:

Dear Seller,

As part of our ongoing efforts to provide the best possible customer experience, Amazon is implementing safety requirements on mobile phone batteries.

You are receiving this message because your listings for mobile phone batteries or chargers have been removed from Amazon because they were listed in the wrong product category. Refer to our Help topic for instructions on how to meet the safety requirements: https://sellercentral.amazon.com
After you’ve met the safety requirements, please list your offers in the correct category.

Mobile Phone Batteries
• 10700210 0210 – Batteries
• 10700211 0211

If your listings for mobile phone batteries or chargers have not been approved by March 30, 2018, and you have any inventory of these products remaining in our fulfillment centers at this time, please request removal within 30 days. Instructions for creating a removal order can be found here: https://sellercentral.amazon.com/gp/help/201436560. Standard FBA Return Fees or FBA Disposal Fees will apply.

You agree that all of the information you submit in response to this request is true.

Thank you for selling on Amazon.


Sincerely,
Amazon Services

Impacted Asins:

Re: Safety Team
 

Call them up and ask.

It could be as simple as you just used the wrong category as they said and they found out that you didn't have the proper documentations.

Re: Safety Team
 

I'm assuming you didn't create the listing, and some other dumbass did, when he did he put it in the wrong category because he was trying to skirt around some kind of policy, this finally got caught by Amazon and now they're sending this email to everyone listing under this bogus listing.

It was because when seller support merges variations they always place them in a different category. We asked and they are purging the category like they did with Hoverboards as you need UL certification. We asked and now we are on the radar praying our response doesnt get us suspended.


Greetings,

We have not received a response to our previous request on [02/4/2018] for the items below:
In order to sell ASIN on Amazon, you must apply and submit the following:

1. Your seller ID ( merchant Token)/ vendor code associated to your account.
2. Your contact information (email address and phone number)
3. A list of ASINs you are applying to sell
4. Documentation evidencing that all Mobile phone wall chargers you are applying to sell are certified under UL 60950-1 Standard.


If you are not able to satisfactorily respond to these requests, your products may not be reinstated for sale on the website.


Best Regards,


Amazon.com Product Compliance
=======================================
For additional help, visit the Vendor Central Resource Center

To contact us again about this issue, please use the Contact Us form in Vendor Central

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Re: Safety Team
 

How would you respond? We dont and asked them for labs to test and have no
problem getting the tests done but it looks like now (even though we werent aware are in trouble now).

Re: Safety Team
 

They provided us with the lab tests options but didnt they want a response yet.

Re: Safety Team
 

Perhaps consider making your own new listing - GoA indicated some kind of bogus aspect here

Re: Safety Team
 

Superfly101

Are you waiting for the OK to list mobile batteries from Amazon?

If so, would making your own listing be a risk?

Re: Safety Team
 

Greenbean,

Not yet. i'm trying to figure out how to reply to the safety compliance team without
them canning our product listing permanently (even if we get the ul compliance test done) or our seller
account.

Re: Safety Team
 

We had our own listing, its our own branded product. They want a UL certificate on the item, we dont have it and did not know that Amazon implemented this new requirement to have it. They have
taken down TONS of other vendors as well.

Re: Safety Team
 

OK. No listing yet until you sort the SafetyTeam ussue sounds the plan?

:juggle:

Re: Safety Team
 

Absolutely, they told us if we relist it they may remove our selling privileges and with Amazon, anytime they say "may" means WILL remove them

Re: Safety Team
 

Glad you knew that and was not swayed by another reply.

:peace:

Re: Safety Team
 

Your seller account is NOT at risk.

Your ability to list the ASINs mentioned IS.

Stop panicking.

Lol, I'm not panicking about the account, I'm panicking about
the SKU's they just made us toss away 13K in GOOD safe inventory because of this new UL requirement. I'm pissed about that! amazon
make up crazy rules and don't care if you get hurt financially. It should be for new items after a specific date because we had sold tons of these and all 5-star feedback. What a waste of time and effort and money.

Re: Safety Team
 

We got what they wanted. basically had to pay Amazons special rates over 10K and they just approved everything to relist.

Re: Safety Team
 

Greetings,

Thank you for your interest in selling on Amazon. Your asins XXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX have been verified and approved by Product Safety.

We appreciate your patience and cooperation.


Best Regards,


Amazon.com Product Compliance

Re: Safety Team
 

Congrats Superfly101

Re: Safety Team
 

I am new to this. trying to learn...what do you mean you had to pay amazon's special rates? Did you not have to provide anything? just pay, assuming, a higher rate?

They offered specific testing labs to work with for each product sku that was discounted. Normally, it costs about 12-15K per product so that would have been too expensive.

Re: Safety Team
 

lol sounds like a racket.

"Hey, you need these tests....and it will cost you 10k+ EACH.....OR we can test them for you....for 10k. ;)

Re: Safety Team
 

Hmmm.... your listings were approved the first time right? And now they are asking all these nonsense?

Amazon is such a pain, but I did fight with them about something similar to this a while back and even though it took over a month, my ASIN was magically fixed by them.

So perhaps try to call in and ask for the manager's help?

Re: Safety Team
 

No, they provided no notice. They just sent us an email saying you can no longer sell these anymore without providing proof of these certifications. These our are new policy that we just implemented and provided this hidden "small" web link in seller central that shows you must have these or you will get your account and/or listings removed. They didn't conduct the test. Testing labs did. I think its because many peoples electronic batteries were catching on fire and the certification and internals used to pass the certification stops it.

Re: Safety Team
 

Say you list a pair of jeans, its fine to sell. Now 6 months later, you receive an email saying hey this link here that you cant even easily find shows you need a special jean dye certification in order to sell them further. If you cant show us this certification, then we will remove your listings in 2 weeks and you need to remove your inventory. Thats what happened. Its bs.