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Amazon Suspensions Amazon Suspension. General issues related to Amazon Suspensions. Mostly geared towards Amazon.com.

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  #1  
Old 07-27-2018
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Default I am in a Huge Problem!!

Hello, few days ago I received notification an performance notification that says

Your amazon.com selling privileges have been removed

Hello,

We are currently reviewing your account due to buyer complaints about the authenticity of an item they received from you. Within the next 24 hours, you will receive a phone call from our Account Health Support team to review these complaints. Funds will not be transferred to you during this review but will stay in your account while we work with you to address this issue.

If you want to discuss the status of your account immediately rather than wait for Amazon to call you, you can use this link (https://sellercentral.amazon.com/cu/...us/cmn/QUALITY) to speak directly with an Account Health Specialist. The Account Health Support team is available 7 days a week, from 7:00 a.m.-6:00 p.m. Pacific Standard Time.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com

Please continue to ship your orders and only list items that you can ship by the expected ship date.

I also submitted my appeal but I never thought they will hold my money…

I submitted my appeal and basically told them its just competitors and some customers that when they want to return the item they just say its ⊗⊗⊗⊗ so they can get rid of it. It was unprofessional though because like i said i never thought my money will be held.

I have 71 feedbacks and only last feedback is negative which says she/he received wrong item…
%99 of my listings are FBA

Also I had a case associated with this matter

Thank you for speaking with us about your Amazon selling account. As we discussed, Amazon has received complaints from buyers regarding the authenticity of the items listed below.

Title: x1
ASIN: x1

Title: x2
ASIN: x2

Title: x3
ASIN: x3

Why?
Amazon prohibits the sale of counterfeit products. To learn more, please review Amazon’s Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/...A3G4DAF8DCM42B).

What’s next?
To prevent account deactivation, please submit a plan of action within 24 hours. A valid plan of action contains five parts:
– The root cause(s) of the product authenticity complaints
– The actions you have taken to resolve each of those complaints
– The steps you have taken to prevent authenticity complaints in the future
– Copies of supplier invoices or receipts from the last 365 days for each ASIN listed above. These should reflect your sales volume during that time.
– Contact information for your supplier for each ASIN, including name, phone number, address, and website.

As you create your plan of action, please consider the following:
– Sourcing: Are you sourcing your products from trusted suppliers?
– Listings: Confirm your listings accurately describe the product.
– Packaging: Ensure the product is in its original packaging.
– Storage and shipping: Implement a quality assurance process so products are stored, packed, and shipped appropriately.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier’s contact information.

Please submit your plan and supporting product documentation by responding to this email from your case log in Seller Central (https://sellercentral.amazon.com/cu/case-lobby).

If we do not receive the above information within 24 hours, you will no longer be able to sell on Amazon and funds will not be transferred to you but will stay in your account while we work with you to address this issue.

We’re here to help. Use this link (https://sellercentral.amazon.com/cu/...us/cmn/QUALITY) to speak with an Account Health Specialist if you need help drafting your plan of action or have questions about the product authenticity complaints.

So I have uploaded invoices but the problem is
I had invoice for the only x1.
because x2 and x3 I bought them $ so i can save some money but unfortunately not able to provide invoice for the x2 and x3, I had commercial invoice from him but it was in my email and all the emails that older than several months are getting deleted by the system, i contacted email service and they said they can’t restore deleted emails :frowning:

So I also told them that I am not gonna list this products on Amazon and i removed all these 3 listings from my inventory.

My account is still live and having orders but I just deactivated all my listing because I have around 1.5k-2k orders per month and it is not difficult to get one complaining from about 1500 customers for nothing… Don’t wanted to risk anything.

So my question is,
They are holding around $46000
My account still active but on the seller central it says

Amazon is reviewing your Seller Account. To learn details about this action,

What would be the worst scenario :frowning: ?

I know, my mistake, I should of posted this before I submitted appeal or anything,
They also gave me just 24 hours to take action!!! I was completely confused I did now know what to do.
Even they suspend my account, I can wait up to 90 days but after i read horror stories that people get suspended regarding this matter, they don’t get their money back. its a huge amount of money for me… almost all i have…

I need help :(

Last edited by TGMT²; 07-28-2018 at 09:08 PM.
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  #2  
Old 07-28-2018
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Default Re: I am in a Huge Problem!!

The likely scenario, assuming your items are counterfeit, is that you won't be seeing any of your money again.
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  #3  
Old 07-28-2018
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Default Re: I am in a Huge Problem!!

Even if I hire a lawyer ?
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Old 07-28-2018
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Default Re: I am in a Huge Problem!!

If the items are counterfeit, you'd be best not to bother.
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Old 07-28-2018
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Default Re: I am in a Huge Problem!!

46k!! jesus
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  #6  
Old 07-28-2018
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Default Re: I am in a Huge Problem!!

Dayum!!! that's a lot of money... Why would you have that much money in an account? Did you sell painted lead for gold lol?



First of all, you may need a bit of creativity to get out of this.

From my experience they can never be 100% sure weather the invoices submitted are correct or not. If you don't ship FBA and they don't get hold on your products, they may suspend the account because the invoices look fishy to them.

But since they don't have a 100% proof that your items are counterfeit, they will most likely release the funds after 90 days (often you'll need to be a bit more patient, it can take 120 days).

GL
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Last edited by dachilla; 07-28-2018 at 08:02 AM.
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  #7  
Old 07-28-2018
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Default Re: I am in a Huge Problem!!

Listing still active and inventory is not on hold, they are recently in back order due of being sent recently but 32 out of 200 units was available yesterday so i called them back, waiting for the rest :(
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Old 07-28-2018
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Default Re: I am in a Huge Problem!!

so wait, are you suspended or just under review?
is your account status "active"?
also, when was your last disbursement from Amazon?
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  #9  
Old 07-28-2018
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Default Re: I am in a Huge Problem!!

Quote:
Originally Posted by lastchance View Post
so wait, are you suspended or just under review?
is your account status "active"?
also, when was your last disbursement from Amazon?
Key questions to be addressed.

Was the 46k all within few days?
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Old 07-28-2018
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Default Re: I am in a Huge Problem!!

Hey guys,
The account is live and able to sale, orders are still coming in everything is fine but funds being held due of account reviewing.I have been selling on Amazon for two years and last payment was almost 2 weeks ago, and all my payments were like 10-20k without any problem. I used to have 20-40k on my account many times.
Last disbursement was on jul 18, around $25k...



This is my current account and my account is not suspended yet but i am thingking it will because of missing invoice for two products out of 3.
But i may able to get invoice from someone on Monday... Not sure.. I feel so sad I mean you guys can feel me little bit, it is almost all I made in this 8 months..

Today I had 0 sales because I deleted all my listing since it is under review I wanna play safe

Last edited by asot34; 07-28-2018 at 09:03 PM.
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  #11  
Old 07-29-2018
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Default Re: I am in a Huge Problem!!

was Amazon holding a reserve on your Account? Because the balance is greater than the amount of sales in the lat 15 days (especially once we factor in the fees)
In fact if your last disbursement was initiated on July 18th and you stopped selling yesterday, that's only about 8 days worth of sales, so roughly 15k minus fees.
Where does the 47k comes from? Was this account under review at some earlier date? Something is missing here
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Old 07-29-2018
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Default Re: I am in a Huge Problem!!

guys i told u why account is under review it was authenticity complaint

they asked invoice for three product and i uploaded invoice for only one product, another two product i did not have invoice not did not i was not able to find them but trying to do something
account is under review since 3-4 days

Last edited by asot34; 07-29-2018 at 12:49 PM.
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  #13  
Old 07-29-2018
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Default Re: I am in a Huge Problem!!

Yes but where is the 47k coming from? Between your last disbursement on July 18th and Friday/Saturday (when you closed your listings) it shows your sales were less that that? Rolling reserve?
Does your account have a limit? Were they always holding certain amount of money? That's what we are trying to determine here first
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Old 07-29-2018
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Default Re: I am in a Huge Problem!!

eginning Balance
$18,928.22
Previous statement's unavailable balanc

Found this from previous transaction of 25k.
So after disbursement I had left 18.9 k on my bank account
And till now I have like 47.3k on my bank account in 11 days.
it means in 11 days i made i made 27k sales

this is what i found it could be wrong or right, but 27k sales in 11 days? what the...
so it came from the orders, what do u mean where did it come from lol ?
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Old 07-30-2018
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Default Re: I am in a Huge Problem!!

ok, looks like you had a rolling reserve applied to your account.
A rolling reserve is often applied when your account is under review.
Otherwise the entire balance would have been wired to your account and then start over at 0

in your performance notifications, did you receive any other correspondence from seller performance before the one you just posted?
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  #16  
Old 07-30-2018
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Default Re: I am in a Huge Problem!!

No, nothing news in performance notifications.
I still did not understand, what does rolling reserve means?
So, I have 47k on my amazon account or it is 47-25k(previous) ?
cuz according to my calculation, the funds i have on amazon is correct


Your amazon.com selling privileges have been removed
Appeal Received Jul 25, 2018 2:35:20 AM PDT PDT, expect a response by Jul 26, 2018 2:35:20 AM PDT PDT View appeal

this is the latest critical notification from seller performance and it is about product authenticity
nothing about funds

so, if its about rolling reserve, why would they ask for invoice for three specific product?

im seriously sick of tired this bs. i will never leave that much money on my account once i get my funds released

Last edited by asot34; 07-30-2018 at 06:58 PM.
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  #17  
Old 07-30-2018
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Default Re: I am in a Huge Problem!!

WHat do you mean "leave" that much money? Because they auto disburse every 1-2 weeks depending on your cycle and I have not seen a manual request ever work.
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Old 07-30-2018
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Default Re: I am in a Huge Problem!!

Quote:
Originally Posted by SaiJin View Post
WHat do you mean "leave" that much money? Because they auto disburse every 1-2 weeks depending on your cycle and I have not seen a manual request ever work.
i think it does work, i used to request disbursement earlier before, but it was just once
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Old 08-02-2018
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Default Re: I am in a Huge Problem!!

update: just received email

'

Hello,

We have reviewed the information that you provided. You may continue to offer these items on Amazon.com: (HELL NO, I WOULD NEVER OFFER THESE PRODUCTS ANYMORE!!)

ASIN: B000xxx
Title: xxxx

ASIN: B000xxx
Title: xxxx

ASIN: B000xxx
Title: xxxx


If we receive more complaints about your listings, we may not allow you to sell on Amazon.

Learn how to relist the items above in Seller Central Help (https://sellercentral.amazon.com/gp/help/201186860).

''


But my account is still under review and funds are being held as well.
After 2 hours, I requested call from Account Health team and was told that they reinstate my account and it takes sometime and said by end of the day.

waiting..

Last edited by asot34; 08-02-2018 at 04:04 PM.
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  #20  
Old 08-02-2018
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Default Re: I am in a Huge Problem!!

Update : Transfer of $40,xxx.xx scheduled to initiate on Aug 2, 2018*
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  #21  
Old 08-02-2018
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Default Re: I am in a Huge Problem!!

Quote:
Originally Posted by asot34 View Post
Update : Transfer of $40,xxx.xx scheduled to initiate on Aug 2, 2018*
46k????

Bro, what tf are you selling LOL. are they real items or ⊗⊗⊗⊗? I'd be down to even throw some $ in to join you.
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  #22  
Old 08-02-2018
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Default Re: I am in a Huge Problem!!

Quote:
Originally Posted by asot34 View Post
Update : Transfer of $40,xxx.xx scheduled to initiate on Aug 2, 2018*
Nice news - hope it arrives without issue.
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