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  #1  
Old 09-13-2018
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Default Amazon account unable to log in

Hello everyone. I have an amazon account that I use to put my gift cards on from people who give them to me as payments. My account was put on hold for one of the gift cards being investigated then my account was put back to regular standing. Now a second gift card is now under investigation and I can't log in to my account at all but did not get an email from amazon with a suspension or anything along the lines of account closure. It has been a month with no reply in my email.

Whenever I try to login it keeps telling me invalid password even after reset.

I talked to a rep over chat on my other amazon account and he said its on hold and that its not suspended or closed but under investigation. 1 month later still nothing.

There is an e-mail I haven't responded to asking for information about the gift card where I bought it etc. that I never responded to. I'm afraid if I respond they will close my account and not restore it. I have $500 on the account balance.

Do I need to call in to get my account off of holding or is it gone forever?

Thanks for any information you guys can give me!
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  #2  
Old 09-13-2018
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Default Re: Amazon account unable to log in

Call them up again and try to negotiate over the phone but, in the end, you might have to respond to whatever e-mail they send you - only way to get it restored
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Old 09-13-2018
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Default Re: Amazon account unable to log in

You have to make sure the cards you are getting are legit

Too many cards with issues will cause your shop to get perm suspended or closed
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Old 09-14-2018
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Default Re: Amazon account unable to log in

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Originally Posted by Beautiful View Post
You have to make sure the cards you are getting are legit

Too many cards with issues will cause your shop to get perm suspended or closed
This definitely sounds like a perm closure. I don't get any replies through e-mails anymore. Think maybe a last ditch effort would be to call and see if I can get the account that way? Or should I just call it a loss and move on haha?

Anyways thanks for the advice it's been really helpful!
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Old 09-14-2018
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Default Re: Amazon account unable to log in

No harm in giving them a ring at this stage
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Old 09-15-2018
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Default Re: Amazon account unable to log in

i can not log in yesterday, the password is correct, I suspect that Amazon locked my account, I do not know what is the reason, they did not give me any mail notice, I have 5000 dollars in my account, I do not know what the money can be paid to my account.
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Old 09-15-2018
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Default Re: Amazon account unable to log in

Quote:
Originally Posted by bioline View Post
i can not log in yesterday, the password is correct, I suspect that Amazon locked my account, I do not know what is the reason, they did not give me any mail notice, I have 5000 dollars in my account, I do not know what the money can be paid to my account.
Sounds like your in the same situation as me, might as well call the amazon support line.
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  #8  
Old 09-16-2018
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Default Re: Amazon account unable to log in

Quote:
Originally Posted by bioline View Post
i can not log in yesterday, the password is correct, I suspect that Amazon locked my account, I do not know what is the reason, they did not give me any mail notice, I have 5000 dollars in my account, I do not know what the money can be paid to my account.
Wait to tomorrow and try logging in again. Hopefully it's a glitch.

If you still can't login and you're sure your password is correct, do give them a call.
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  #9  
Old 09-19-2018
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Default Re: Amazon account unable to log in

Has anyone has any luck with ever getting an account back that was closed down for I guess 2 gift cards that they think were fraudulent? Seems like they erased my gift card balance but can't get into anything else other than the home screen once with cleaned cookies and cache, after logging in I can't get past the input account password again. If anyone has any experience with this or if it's just closed and gone perm. Thanks for any replies!
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  #10  
Old 09-19-2018
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Default Re: Amazon account unable to log in

If you have tried to prove to them they aren't fraudulent and appealed and they said it's final, then that account is gone =

Start new with Amazon Ghost.
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Old 09-19-2018
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Default Re: Amazon account unable to log in

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Originally Posted by SaiJin View Post
If you have tried to prove to them they aren't fraudulent and appealed and they said it's final, then that account is gone =

Start new with Amazon Ghost.
They haven't given me any e-mail regarding closure or suspension. No contact with me at all. I talked to a support agent through chat on another account and he said that my account is under investigation by account specialists and is on hold. It's been like a solid month now I think or more with no contact or response to my e-mails. I haven't tried calling since the name on the account is a girls name and i'm a male idk what I would tell them. I don't know what to do in this situation.

Definitely am going to buy these guides though if this one is gone.
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  #12  
Old 09-19-2018
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Default Re: Amazon account unable to log in

If you have tried to prove to them they aren't fraudulent and appealed and they said it's final, then that account is gone =

Start new with Amazon Ghost.
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  #13  
Old 09-20-2018
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Default Re: Amazon account unable to log in

Try reaching out to jeff@amazon.com and see if you can get a response from that higher up department

If you get the "you may not sell" from that department, that is usually the end of the line

But if you have not gotten a response yet, you still may have a chance
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  #14  
Old 09-28-2018
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Default Re: Amazon account unable to log in

Your account is toast move along and start fresh. My opinion I would not waste my time with amazon and loose merchandise and money to the amascam train wreck.watch when the economy crashes again all seller accounts will be wiped out again just like in 2007 2008.
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Old 10-07-2018
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Default Re: Amazon account unable to log in

Quote:
Originally Posted by BelinJogger View Post
Hello everyone. I have an amazon account that I use to put my gift cards on from people who give them to me as payments. My account was put on hold for one of the gift cards being investigated then my account was put back to regular standing. Now a second gift card is now under investigation and I can't log in to my account at all but did not get an email from amazon with a suspension or anything along the lines of account closure. It has been a month with no reply in my email.

Whenever I try to login it keeps telling me invalid password even after reset.

I talked to a rep over chat on my other amazon account and he said its on hold and that its not suspended or closed but under investigation. 1 month later still nothing.

There is an e-mail I haven't responded to asking for information about the gift card where I bought it etc. that I never responded to. I'm afraid if I respond they will close my account and not restore it. I have $500 on the account balance.

Do I need to call in to get my account off of holding or is it gone forever?

Thanks for any information you guys can give me!
Give them the info they are asking......if the giftcard is legit and not reported stolen you should be ok. Its bots that take down account and reps the review the info...

Normal CS reps can not unlock accounts.
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  #16  
Old 10-07-2018
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Default Re: Amazon account unable to log in

What I'm afraid of is that usually it means the account is completely deleted.

So at this time, there really isn't any loss for you to try everyting you can to get them to reverse it. Emailing Jeff as mentioned above is one way.

But I also recommend you start building a new account on the side.
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  #17  
Old 10-07-2018
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Default Re: Amazon account unable to log in

Quote:
Originally Posted by bioline View Post
i can not log in yesterday, the password is correct, I suspect that Amazon locked my account, I do not know what is the reason, they did not give me any mail notice, I have 5000 dollars in my account, I do not know what the money can be paid to my account.
It sounds more like its been deleted

You have to be super careful choosing the CC that you use going forward
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  #18  
Old 11-20-2018
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Default Re: Amazon account unable to log in

Hello everyone, I'm new. I write from Italy.

I created an Amazon account. Added VAT, verified bank account.

I have added several offers regularly.

Then, having zero feedback I created an article and I sent it to a friend who bought 10 and then 10 with 2 different accounts to leave me the positive feedback.

After 12 hours I can not log in... always error me wrong password...

Do you think Amazon canceled my account? I didn't get any mail.

Thank you all
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  #19  
Old 11-20-2018
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Default Re: Amazon account unable to log in

Sounds like they caught what you were doing and deleted your account
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  #20  
Old 11-20-2018
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Default Re: Amazon account unable to log in

@AmaLOCK, digital sales are causing you problems :( maybe that item is too hot right now to relist.
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  #21  
Old 11-20-2018
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Default Re: Amazon account unable to log in

Quote:
Originally Posted by JamesNorth101 View Post
Sounds like they caught what you were doing and deleted your account
Do you think I have any chance of being reactivated? The accounts with which they have made the purchases are on the opposite side of Italy and are not connected with me.

Also, you may not send any mails?
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  #22  
Old 11-20-2018
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Default Re: Amazon account unable to log in

If they have deleted the account it’s gone with no chance for recovery
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