Question regarding address on invoice
Technical question for an invoice. Fighting suspension for inauthentic, 2 items.
Tried sending my store receipts but was not accepted, I assume because they are receipts rather than invoices, and don't show Buyer address, etc.
Created invoices out of the receipts, used the receipts numbers, however, changed quantities to more on one invoice that way I didn't have to make 10 different invoices and maybe that was a mistake in case they call to verify. My thinking was if they called the store to verify and gave invoice number, perhaps they would pass verification if the amounts match the invoice/receipt number.
In either case, the invoice didn't pass and they are asking again for more info. Here is Amazon's response:
"We received your submission but do not have enough information to reactivate your account at this time.
Please send the following information for the items listed at the end of this email:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
-- Item quantities
-- Invoice date (must be issued in the last 365 days)
--Invoice date (must be issued in the last 365 days and before )
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please submit this information by replying to this email."
Trying to figure out why it didn't pass. I have two guesses, maybe you can help me figure this out:
1. The account was created outside of the USA. It sells FBA in the USA. It has "ship from" and "return address" settings in the account with an address that is in the USA. However, the account legal address is out of the country. The invoices I created were using the USA address (currently only listed in the return merchandise under the account) and didn't mention the out of the USA address. The company name and person name still matched of course. My guess is that they were looking for the inventory to be shipped to the legal company address used on the account, which is outside of the USA.
2. The invoice I created used one of the receipts number as an invoice number, however, I had changed the quantities of the item in question, and the total $ on the receipt. My guess is they called to verify, and gave the invoice number, and the store said it didn't match to the total on the receipt and total items and etc, or even address since it was never shipped to an address but was picked up in person.
Anyone that can shed more light on this, I would greatly appreciate it as I really need to get this account back up and running, it has a ton of inventory sitting there.
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