Forum

Otp
 

Hello, I hope this is right place to post.
My 1-year-old stealth account was asked 2 SV first time since set up.
There is no choice other than entering OTP by authenticator, but no text or email.
I scanned QR code and that shows the email associated to the account.
However, the box says, Not Valid.
I tried other authenticators but didn't work.
Could you help me?
Thank you.

Re: Otp
 

If you have the original QR code, and it once worked then it sounds like you have a time sync issue

This is common if you try to login from a new system/setup

The time on your two step device has to be an exact match to the time that is on the system accessing the Amazon account. Match the timezone and then re-scan the code, it should work. Sometimes you gotta close the two step program out and re-add the code once everything matches

Re: Otp
 

Hi Beautiful.
Thank you for your suggestion.
Yes, I have original QR code that I only once used at beginning.
My system for this account is not new. I bought new PC and fresh VPN for this account when I set up and never have changed. I have been using same chrome too.
I tried two authenticators and also borrowed my friend's one, but nothing happened.
What else should I try?
Thank you

Re: Otp
 

Try what I suggested, you didn't mention anything about time sync

Re: Otp
 

Yes, I did I hope.
I am in PST zone. I deleted authenticator once and re-installed. And then scanned QR code again. Also my friend who lives a mile away, scanned my QR code by Zoom. His authenticator showed same numbers as mine. Our phones and PC are set in PST.
Just for in case, I also tried my phone setting change to EST, CST, MST. did not work though.

Re: Otp
 

The new PC on new account is great.

Which VPN did you use?

Re: Otp
 

Hi Sai Jin,

VPN from IP Burger.
Could you tell me your opinion what is going on with this problem?

Thank you.

Re: Otp
 

Does anyone have any suggestion?

Thank you

Re: Otp
 

To me this problem doesn't make sense.

So you cannot login whatsoever because the amazon says the authenticator code is invalid correct?

Is the account under your own name

Re: Otp
 

Its a time sync issue 95% of the time - you would have to do what I suggested carefully most likely your time is not synced to the same minute

Re: Otp
 

The account is stealth

Re: Otp
 

As I wrote above, I did,

I am in PST zone. I deleted authenticator once and re-installed. And then scanned QR code again. Also my friend who lives a mile away, scanned my QR code by Zoom. His authenticator showed same numbers as mine. Our phones and PC are set in PST.
Just for in case, I also tried my phone setting change to EST, CST, MST. did not work though.

What else should I do?
The business address was in NJ when I bought this account from you (Beautiful).
Should that be part of consideration of this problem?

Thank you

Re: Otp
 

If its not time sync issue then only way to reset the two steps by sending ID to amazon if you dont have that then say goodbye to account

Re: Otp
 

Belated welcome to the forum OP - all the best as you master stealth :thumb:

Re: Otp
 

Try setting your phone to automatic time vs setting the exact time that matches your browser

Keep messing with the combinations, if its your original OTP and you never changed it, its always a time sync issue - seen it many times

Re: Otp
 

Is the QR code changed if I change entity address?

Re: Otp
 

The QR code just represents a number which can be decompressed if you need to manually enter the code into a different authenticator