Amazon Prime account restricted

[roselow]

Has anyone ever got this message and is there any way to fix my account?
I'm think my account is scrapped forever.... :(

Hello,

We have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.com because you have consistently used your Amazon account for the purpose of reselling in violation of Amazon Terms and Conditions.

If you have any open orders on this account, those orders have been canceled and refunded to the payment method used.

Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.com.

For more details about buying and selling on Amazon, visit our Conditions of Use pages using the links below:
www.amazon.com/conditionsofuse

Please note that your seller account is not impacted with this change.

If you would like to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or provide you with more details on this matter.

Account Specialist

[rsot]

Why do you think they restricted your account? Too many returns or...?

[Beautiful]

If you know the problem, you can try to appeal and come up with a good response to let them know you won't continue to do whatever caused the problem

[roselow]

Originally Posted by rsot

Why do you think they restricted your account? Too many returns or...?

Yeah, my brother was purschasing shipping labels, but they sent a bible instead so he returned them. Other than that, I haven't done a return in about a year.

[Laflame]

same thing happened to me but i was using prime for dropshipping.

[rsot]

Originally Posted by roselow

Yeah, my brother was purschasing shipping labels, but they sent a bible instead so he returned them. Other than that, I haven't done a return in about a year.

Good luck with the appeal - you can approach it yourself or seek service from marketplace

[roselow]

Originally Posted by rsot

Good luck with the appeal - you can approach it yourself or seek service from marketplace

Is it possible to appeal and has anyone ever had success for something like this? Also, where can I seek service from marketplace? Thanks in advance.

[roselow]

Originally Posted by Laflame

same thing happened to me but i was using prime for dropshipping.

I was using it for dropshipping for 3 years as well. I was just being careless. I should have told my brother not to return it and just eat the loss. I'm going to start looking into making another account, but I have $2000 in amazon cash back card. I don't know what I can do with it now that my account is banned from making purchases.

[Laflame]

Originally Posted by roselow

Is it possible to appeal and has anyone ever had success for something like this? Also, where can I seek service from marketplace? Thanks in advance.

haven't had any luck with that unfortunately.

[Laflame]

Originally Posted by roselow

I was using it for dropshipping for 3 years as well. I was just being careless. I should have told my brother not to return it and just eat the loss. I'm going to start looking into making another account, but I have $2000 in amazon cash back card. I don't know what I can do with it now that my account is banned from making purchases.

I'm not sure how the card works but maybe make a new account and use that cashback on there

[rsot]

Originally Posted by roselow

I was using it for dropshipping for 3 years as well. I was just being careless. I should have told my brother not to return it and just eat the loss. I'm going to start looking into making another account, but I have $2000 in amazon cash back card. I don't know what I can do with it now that my account is banned from making purchases.

Not sure but possible to resell for a bit of loss if any?