Appeal submitted without answer from Amazon

[pavilioncrystal]

1. My European Amazon account was suspended 2 years ago, due to listings violating the Amazon policy (cosplay toy gun identified as weapon )

2. So I deleted the listings related to this and appealed. Amazon answered as followed:
We have reviewed your account and the information you have provided and have decided that your seller account will remain closed.

Why is that happend?
We made this decision because you listed items that are not approved for sale on Amazon.de.

3. I deleted even more listings in the similar category and “add additional information” in the original appeal page. Amazon answered with same text.

I thought the account was done so I stopped replied, but the remaining balance has been in the account for 2 years and never sent to me, also, the appeal page is still open. So recently I purged the entire inventory and tried to appeal one more time, this time there’s no respond at all. I tried with following methods:

1. “add additional information” in the original appeal page -> no respond after weeks
2. sent email to seller performance team -> email address is no longer in used
3. send message to “Help” section in seller central -> they told me to use the appeal page

What should I do now? Anyone has an idea how do I get my fund back, or how do I get my account back?

[rsot]

maybe use service offered in marketplace here for account reinstatement...

[AMZlevelup]

Did you try getting a return phone call?

[SaiJin]

Originally Posted by pavilioncrystal

1. My European Amazon account was suspended 2 years ago, due to listings violating the Amazon policy (cosplay toy gun identified as weapon )

2. So I deleted the listings related to this and appealed. Amazon answered as followed:
We have reviewed your account and the information you have provided and have decided that your seller account will remain closed.

Why is that happend?
We made this decision because you listed items that are not approved for sale on Amazon.de.

3. I deleted even more listings in the similar category and “add additional information” in the original appeal page. Amazon answered with same text.

I thought the account was done so I stopped replied, but the remaining balance has been in the account for 2 years and never sent to me, also, the appeal page is still open. So recently I purged the entire inventory and tried to appeal one more time, this time there’s no respond at all. I tried with following methods:

1. “add additional information” in the original appeal page -> no respond after weeks
2. sent email to seller performance team -> email address is no longer in used
3. send message to “Help” section in seller central -> they told me to use the appeal page

What should I do now? Anyone has an idea how do I get my fund back, or how do I get my account back?

I really doubt they'll give you back your account.

How much is in the ACC?And you sure it's been sitting in the balance and they didn't make the balance $0 after the 3rd month?

[Beautiful]

Try a service provider in the aspkin/service section

No response to appeals generally means their decision is final but you never know

[pavilioncrystal]

Originally Posted by SaiJin

I really doubt they'll give you back your account.

How much is in the ACC?And you sure it's been sitting in the balance and they didn't make the balance $0 after the 3rd month?

1000 Euro balance's been sitting in the account for 2 years. They should either continue the appeal process, or close the account and give me the money back. But none of this is happening.

[pavilioncrystal]

Originally Posted by Beautiful

Try a service provider in the aspkin/service section

No response to appeals generally means their decision is final but you never know

The decision was final two years ago yet the balance's been sitting there forever. Where can I reach anyone to get the money back?

[rsot]

Originally Posted by pavilioncrystal

The decision was final two years ago yet the balance's been sitting there forever. Where can I reach anyone to get the money back?

You can still login and see the balance?