Suspended..

[quantum]

Looking for any insight on this deactivation.. They're asking for invoices, which i might need to get creative on. Real info account, 8+ year old account. Thanks in advance


Your Amazon seller account has been deactivated and your listings have been removed due to customer complaints. Continue to ship any unshipped orders. You will not be able to issue refunds. Amazon will authorize refund requests that fall within Amazon's return policy.

Why did this happen?
We are taking this action because we received complaints regarding the differences between the product listed on the product detail page and the items that the customer received which violates our selling policies and seller code of conduct. To learn more, go to "Prohibited seller activities and actions" in our “Selling policies and seller code of conduct" policy:
https://sellercentral.amazon.com/hel...external/G1801

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

How do I reactivate my account?
If you acknowledge the customer complaints and want to reactivate your account, you must submit the following information. Your submission should include documentation for the listings mentioned at the bottom of the original notification email.

-- Evidence of inventory to support your sales. This evidence should include copies of invoices, receipts, or contracts from your supplier.

-- Fulfilled by Amazon receipts or confirmation of the shipped inventory of the listings.

-- An explanation including, but not limited to:
--> The root cause of the problem.
--> The actions you have taken to resolve the complaints.
--> The steps you have taken to prevent the issue from continuing.
--> Any other supporting documents, such as a cargo shipping contract with your carrier.

[murdered_by_ebay]

what were the customer complaints about? if counterfeit the account is toast , if performance you can come through

[quantum]

Yeah I don't think it's counterfeit. It would have been on the deactivation notice. Im not sure where it came from, possibly high return rate on specific asins. It definitely sounds appealable but I haven't had any luck without invoices.

[quantum]

It's also a first violation of this type on the account. I can't find very much info on this kind of notice on the web.

[murdered_by_ebay]

you should check all recent item removals as they usually precede suspension

[quantum]

Good idea, ill probably include specific asins on the appeal.

[rsot]

What category or product line of sales? That will also play a part on your chance of reinstatement.

[Etsyheadache]

How the hell are you selling on amazon without a proper supplier lol unless the supplier themselves is dodgy ?

We aren't in 2015 anymore you can't get away with whipping up a couple of ⊗⊗⊗⊗ pdf's their fraud detection softwares are just too good now