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Letter from AZ.
 

Got this last night. Not an Authorized seller, but items are good and purchased by another of our companies.
Are the phishing, or is the manufacturer trying to shut us down?

We have set aside these items from the inventory you have sent to our fulfillment centers:

ASIN: XXXX

We took this action because we believe these items are counterfeit.

Items offered for sale on Amazon.com must be authentic. Our policies prohibit offering any item that has been illegally replicated, reproduced or manufactured. We reserve the right to destroy and to deny removal requests for any inventory identified as counterfeit.

To learn more about this policy, search "Hazardous Materials (Hazmat), Dangerous Units, and FBA Prohibited Products" in Seller Central Help.

If you want to appeal this decision, please send this information to seller-performance-policy@amazon[dot]com within 30 days:

- Copies of your purchase orders, receipts, or invoices
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)

You will be responsible for all costs related to the appeal process unless we determine that the items are not counterfeit.

We may provide these items, any evidence that you provide to us in your appeal, and any other relevant information to rights holders or other third parties.

These items may be destroyed at your expense if we do not hear from you within 30 days.

Just wondering course of action, and wondering if this is AZ or manufacturer. (purged the email addy above)

Thanks

Re: Letter from AZ.
 

Sounds like it could be both? (Amazon passing the info to the manufacturer and them in turn telling amazon its a no go) or it could be Amazon itself going off of guidelines set aside by the Manufacturer and it didn't pass.

Either way, if they are legit, give em what they want, if not.., :hail:

Re: Letter from AZ.
 

not much you can do besides supplying all of the stuff they want and then :hail:

Re: Letter from AZ.
 

This doesn't sound like Amazon's normal form of verbiage on something like this, although they could have changed since I last dealt with this kind of issue.

Things that stick out:

"We took this action because we believe"
They usually don't claim to believe anything when it comes to something like this, they just report to you the problem at why it could have occurred.

"We may provide these items, any evidence that you provide to us in your appeal, and any other relevant information to rights holders or other third parties."
It is not Amazon's job to forward information that you say to the "rights holders".

"You will be responsible for all costs related to the appeal process unless we determine that the items are not counterfeit."
Amazon would never ever say this. This is some lawyer'y try-hard nonsense. You aren't responsible for costs related to appeals..jesus christ.

Re: Letter from AZ.
 

Did you get this message through seller central or via e mail. Are your goods still on sale on amazon? All policy warning which this is would be are sent to your account under performance section. If your goods are genuine then just send the information or if you are not happy doing this just create a removal order.
Normally if amazon think you are selling counterfeit your account would be suspended or deleted.

Re: Letter from AZ.
 

Why would AZ try to ⊗⊗⊗⊗ out their own filter as in `seller-performance-policy@amazon[dot]com`. Time to lawyer-up.

Re: Letter from AZ.
 

He said that he purposefully purged it from his post.. albeit there's really no good reason to do that.. yeah it confused me at first as well.

Re: Letter from AZ.
 

I don't use FBA, but have received a similar message from AZ on several occasions. I believe its triggered by product reviews or seller feedback that contain the word "⊗⊗⊗⊗". For example "I think these reviews are all ⊗⊗⊗⊗!". If you provide them the requested docs and it checks out your listing should be back up in 24 hours. In the emails they send me, they say I can block out pricing information.

Re: Letter from AZ.
 

UPDATED INFO

Email properties show it is from AZ

Came from AZ dot com, but for our Canadian account (weird).

Used the parent ASIN, not the child ASIN of the listing. Child ASIN is same in U.S. and Canada.

Now the child ASIN in the U.S. has become restricted for FF. (was getting ready to send 1st load there).

Have had 18 of these reserved in FF since they arrived 8 days ago.

Email is NOT in performance section (maybe cause it is a request?)

Is it possible this could have been sent to all accounts that FF this item at request of manufacturer?