Business Amazon Account Ban - Appeal help.

[paulburrows15]

Hi All,

I recently started selling on Amazon, using my real details as i've never sold on there before.

I stupidly listed iPhone screen protectors as I had a couple left. I used a current listing that others were using and clicked "Sell yours" as it was a generic items.

2 days ago I received this email:


"Hello,

We are contacting you because we received a report from a rights owner that you are listing counterfeit items. Examples of these items are listed below:

ASIN: XXXXXXXX

We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below.

ash
examplename@gmail.com

If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@amazon.co.uk.
If you believe that the reported content does not infringe the rights owner’s intellectual property rights, you may email notice-dispute@amazon.co.uk with supporting information.

We consider allegations of intellectual property infringement a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.co.uk."



So I instantly deleted the listing and forgot about it.

Today I've lost my selling privileges and received this email:


"Hello,

We recently contacted you about receiving reports that you have listed items on Amazon.co.uk that infringe intellectual property rights. Details of these reports can be seen on the Performance Notifications page in Seller Central. As a result, you currently may not sell on Amazon. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

To sell on Amazon.co.uk again, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon....fications.html).

Once we receive your plan, we will review it and decide whether you may sell on Amazon.co.uk again. If you do not send an acceptable plan within 17 days, we may cancel your offers, and any funds in your account may be held. This usually takes about 90 days, but funds may be held longer."



I desperately don't want to lose this genuine Amazon account, there have been zero problems other than this one.

All help will be hugely appreciated.

Kind regards,
Paul.

[paulburrows15]

So far I've decided to get in contact with the "Rights Owners" and i've also found a brilliant Plan Of Action that mhhbizz posted last year.

[e2free]

Seems you not interested on AZ account as this types of mistakes are not forgive able

Contact right owner and ask them to withdraw complaint write polite email with sorry

All the best

[Freakzilla]

You will not win this. If anything says different, they are wrong. Selling anything related to Apple products is a no no.

Open multiple accounts, and sell other products.

[paulburrows15]

The so called "rights owner" was the person who'd created the listing, and not Apple.

Basically because I used his listing he'd decided to have me removed.

I have contacted the "rights owner" and asked specifically what intellectual property they believe they have the rights to.

They didn't reply, so I emailed again informing them if no reply is received I will be contacting Amazon regarding the complaint.

I have now received a reply detailing the email they have sent to the Amazon Seller Performance Team withdrawing their complaint.

Now I am not sure what steps to take next to have the account suspension removed.

Should I appeal and submit the Plan Of Action.

Or, email the seller performance team direct informing them that the seller has withdrawn their complaint and that they will have received an email from them?

Any help would be very much appreciated.

[paulburrows15]

Thought i'd follow up to this:

After following the above steps I had the account reinstated and it's still going strong.

[hwjimm]

Hi Paul,
So what did you end up doing, as I have the same problem with a bar product.
And owner wants to authenticate the product, but refuse to reply to any future contacts.
Thanks a lot.

[paulburrows15]

Hi hwjimm,

I insisted that the so called "rights owner" emailed Amazon on the email address they gave in the suspension and also CC me to the email.

I then emailed Amazon myself and quoted both emails the so called "rights owner" had sent to them.

This did the trick!

[chaguan]

Question.

How did you find out that the "right owner" was not from Apple?

I have a complaint from a right owner but I dont know how make if its real.