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Seller performance reply time
 

Hey,

Amazon suspended my account.
Then I send them my appeal letter via email. Then I did get an email that they would have a more detailed appeal letter to get the account back.

I replied to them but since 03/01 I didn't hear anything from them.

Should I resend it to them? Or is it a bad idea to send something again because then they block you or will not read your messages?

Thanks for the tips.

Re: Seller performance reply time
 

They are extremely busy at the moment and responses are taking far longer than usual (US and UK) - I would just hold off for a while.

Re: Seller performance reply time
 

Oh ok. Because the last couple of days I had get a reply within a couple of hours or on the next day.

Re: Seller performance reply time
 

You can re-send it but sometimes it does take a little while to hear a response

Re: Seller performance reply time
 

Thanks elmo.

Then I will wait until end of the week and then I will re-send it.

Hope it will work then!

Re: Seller performance reply time
 

One of my US accounts was suspended on the 26th. Suspended because account had 0 feedback but 60 sales. They asked for plan of action which I submitted immediately, thinking that that would help. Got a response to that saying "your account is still under review. We ask for your patience while buyers leave feedback for you. We will send you an email when our review is complete. Until then, we may not reply to further emails about this issue."

That response was on the 28th. Account still suspended and I'm waiting for their response.

Re: Seller performance reply time
 

Same situation here except mine happened a week before Christmas. Still no replies as of today but I got a feeling that it will get resolved soon as Amazon just opened Toys for new, non-FBA seller, signaling they are a bit less busy. Just my 2cents.

Hope everyone would get their accounts opened soon.. or a ghost account lol

Re: Seller performance reply time
 

Ok thanks for all the infos!

Yes my account was suspended on 31/12 and contact them with a plan of action and invoices etc. but then I did get arroyo to focus on the plan of action and i should go more in detail then I would get my account back. But since 01/04 they didn't reply.

I also have 100% feedback and not any returns or AtoZ within one year

So I hope we all will get our accounts back soon! :)

Re: Seller performance reply time
 

Anyone hear back from Amazon yet?

Re: Seller performance reply time
 

No I send them yesterday the appeal letter again. And they just wrote back they will review the account and will send me an email when they are done :(

Re: Seller performance reply time
 

It can take weeks for them to reply..

I would not suggest resending the same appeal as it will count as another appeal out of the limited appeals you get, sending another appeal would also push you back to the bottom of the queue, and will take longer in the end..

I would sit tight and wait it out, you cant really speed it up..

Re: Seller performance reply time
 

Did you get some feedback since then?

Re: Seller performance reply time
 

Yes, I did. Still no response though. :noidea:

Re: Seller performance reply time
 

From my experience, they are very quick at replying, a couple of hours.

The beginning yes they replied within 12 hours. But since the last email I replied to them I didn't get any answer :(
It's now more then 7 days now.

Re: Seller performance reply time
 

of all these people did anyone get a reply?

Re: Seller performance reply time
 

I got a response after about 30 days. They reinstated my account but with a 14-day rolling reserve. It went from review to suspension to reinstatement. I had to send them a plan to get reinstated.

Re: Seller performance reply time
 

Thanks, when initially suspended what was the message? was there any mention of funds being available after 90 days?

Re: Seller performance reply time
 

When they take long to get back to you usually its not a good sign.

Most replies are done within a few hours, same day the majority of the time

Re: Seller performance reply time
 

Agree with elmo,

These days reply time is really fast around 2-3 hours, never seen this fast before

Re: Seller performance reply time
 

even for suspended accounts?

Re: Seller performance reply time
 

Yes, if they are taking longer than usual its not a good sign. But be patient and you will eventually hear back. Normal response times are a few hours

Re: Seller performance reply time
 

Just wanted to clarify this - they took more than 30 days for the review (during which they restricted my account from selling). However, after they suspended the account and I sent them the appeal, their response time was quick. Took me about 6 emails (POAs) back and forth, over two weeks, before they reinstated the account.

Re: Seller performance reply time
 

Does anyone have recent experience with turn-around times for replies from seller-performance?

Re: Seller performance reply time
 

Within 24 hours you are likely to get a response these days

Slower on weekends sometimes