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Amazon Seller Account suspend
 

Hello,

Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must

-- Identify the issues that caused the complaint.
-- Include more details about the steps you have taken to prevent similar complaints.
-- Describe how you will prevent complaints, not just how you will react to them.
-- Focus on the types of complaints and how you will prevent them. Do not focus on specific orders or ASINs.
-- Address Authenticity complaints.
-- Show that you have taken responsibility for the complaints. Based on our investigation, these complaints were not caused by issues out of your control or anti-competitive behavior.

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the complaints, we will reinstate your account.

To learn more about our policies, search for these topics in Seller Central Help:
-- Prohibited Seller Activities and Actions
-- Product Detail Page Rules
-- Condition Guidelines

To talk to someone about this email, ask our Seller Support team to contact you. WARNING AMAZON LINK (https://sellercentral.amazon.com/hz/contact-us).

Re: Amazon Seller Account suspend
 

send them whatever information they asked for

Re: Amazon Seller Account suspend
 

You just have to give them everything that they need

Re: Amazon Seller Account suspend
 

I do not know why Send them

Re: Amazon Seller Account suspend
 

They want to know more about you and how you will improve / fix the issues. Find an english speaking friend and address the concerns and you should be good

Re: Amazon Seller Account suspend
 

Yeah, they'll do this even after just a few complaints. If you don't have a good enough plan, they'll keep sending you this message a few times. If you keep resubmitting a plan that isn't 'good enough' (for whatever arbitrary ruling the reviewer feels is 'enough' that day), then they'll just permanently ban you.