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£2500 in account, Amazon not responding to e-mails
 

Hello fellow people, in need of some :help:

My Amazon account was suspended in November, waiting for the 90 days to pass although there is still £2500 in my Amazon account. I cannot login to the account therefore e-mail is my only option.

I have tried to email every single department, including managing director although it's been over 2 weeks without a response from anyone.

Does anyone have any ideas on how I can get this money back?

Thanks for any help

Stefano

Re: £2500 in account, Amazon not responding to e-mails
 

Hi,
If the account is Europe, In this case you cannot log in you should wait.. the payments may delay some and you not have any way to know the eta.. them can release money 30-90 days after your 90 days is pass..

Re: £2500 in account, Amazon not responding to e-mails
 

You sure you got the correct ceo email addy? I only ask as was in much the same situation last week, one email and was sorted within 24hrs.

I used: jeff@amazon.com

Re: £2500 in account, Amazon not responding to e-mails
 

Thanks, I'll give bezos a try :rip: Account no.2

Re: £2500 in account, Amazon not responding to e-mails
 

You need to keep emailing the payments teams as they are the teams who can process the payment. You can also try bezos and the managing director. Persistence is the only way of getting anything done with amazon

Re: £2500 in account, Amazon not responding to e-mails
 

Any luck with bezos ?

Re: £2500 in account, Amazon not responding to e-mails
 

The only thing you can do really is to keep sending emails and hope they disburse the money after 90 days. Best of luck to you mate

Re: £2500 in account, Amazon not responding to e-mails
 

Just keep emailing. Looks unlikely though

Re: £2500 in account, Amazon not responding to e-mails
 

guys please do not give such negative and inaccurate information. Amazon lost a shipment of mine, £5,000 worth. and then they suspended the account with £1,100 in it. so they had £6,100 belonging to me and i wasnt able to access the account. Well sure enough, after a sh*t ton of emails later, i got more than what i was owed back.

Re: £2500 in account, Amazon not responding to e-mails
 

You guys need to start taking amazon to court for all these blocked accounts where they are sitting on your money.This forum likes to discourage people by telling them they cant sue amazon with a stealth account because its not in their name.My business partner and I did it twice with success.The fact that the accounts dont have our name wasnt even a factor.Guarentee if more people start suing for this theyll stop holding money hostage.

Re: £2500 in account, Amazon not responding to e-mails
 

It is accurate, just check the threads. The majority of deleted accounts receive no funds. I have, but the majority don't

Re: £2500 in account, Amazon not responding to e-mails
 

They would bankrupt you before it got to court.

Re: £2500 in account, Amazon not responding to e-mails
 

On some accounts its taken 9 months to get it back on accounts where i can't log in ... they are making it as frustrating as possible so you think twice about stealthing... the subject header is important change it to something customer service orientated such as 'urgent complaint' 'Lack of communication'

Re: £2500 in account, Amazon not responding to e-mails
 

Did you miss the part where I said it was done twice by me and my partner over the last few years.I cant go in full detail because they make you sign papers.But they dont make you go bankrupt or any of that legal hocus pocus your assuming.The biggest trick is finding the correct office to sue.Amazon has so many ,if you send it to the wrong one they can have the whole case delayed.

Re: £2500 in account, Amazon not responding to e-mails
 

Thats why they dont give a fk even if you sue them. They can just delay it forever.

Re: £2500 in account, Amazon not responding to e-mails
 

This is a seller in the UK not USA!

Re: £2500 in account, Amazon not responding to e-mails
 

I cant speak for uk law but I have a feeling the people commenting on how its impossible never even attempted it either.Amazon cant delay it forever,my first try was delayed for sending the lawsuit to the wrong amazon office.I simply refiled the lawsuit to the correct office and It took around 5 months to get a court date.There was no legal tricks from their end.Amazon has half you guys so shaken up you dont even try.

Re: £2500 in account, Amazon not responding to e-mails
 

I have got them to give me a date in writing prior to deletion, and interestingly the person concerned made a point of saying i would have to contact them on or after the 90 day release date to request the payment, so seems the sneaky buggers are not automatically processing payments unless requested now.

Re: £2500 in account, Amazon not responding to e-mails
 

No dont give me that sh*t, the people that arent getting their money back are most likely commiting fraud or else simply arent trying hard enough. I word my balls off to get my money back and i got it back, my case was espeically difficult considering my position when amazon never even recognised that my shipment was even delivered to them BUT with enough hard work i still got them to payout.

Re: £2500 in account, Amazon not responding to e-mails
 

i had 3 deleted accounts in europe (DE+UK) all of them got payed out after 10x emails per account and 3 letter !

Other hand USA they never payed me out ever!

Re: £2500 in account, Amazon not responding to e-mails
 

Hello everyone,

So the Bezos team got back to me saying:

"My name is XXXX , and I am a member of the Amazon Seller Accounts Escalations team. Jeff Bezos received your email and I am responding on his behalf.

Having reviewed your account I must inform you that we still are conducting an evaluation of your selling activities before releasing your reserved funds. Please send an email to payments-investigate@amazon.co.uk on or after XXXX to request the disbursement of your funds.

“7. Notwithstanding the provisions of clause B.6.4, if we reasonably conclude, based on information available to us, that seller's actions and/or performance in connection with the Service may result in disputes, chargebacks or other claims, then we may in our sole and absolute discretion delay initiating any remittances and withhold any payments to be made or that are otherwise due to seller in connection with the Service or this Agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any seller actions and/or performance in connection with this Agreement.”

Thank you for your patience during our review process.

Warmest regards,"

E-Mail has been sent to the payments-investigate team, and guess what..... Still no reply! :smash:

I've e-mailed the Bezos team once again. I'll keep you guys posted.

On a brighter note, i've just had some great news. Managed to get my first ever account (which is registered in my own name) re-instated!!!! :pound:

Here we go again.

Thanks for the helpful responses!

Re: £2500 in account, Amazon not responding to e-mails
 

"Managed to get my first ever account (which is registered in my own name) re-instated!!!! "

How did you do this? was it a banned seller account?