Amazon buyer "confirm your details" phone/utility bill/ID

[williamlpr]

Several months ago, Amazon started something new on some buyer accounts. They'll send an email like the one below.

This is NOT an AVS hold. They never ask for any type of bank statement.

This is NOT an invalid gift card hold.

This is a hold on new account, probably triggered by ordering volume or something. It even happens with a working VCC/AVS match, using legit gift cards.

Anyone been through this? Did you get unlocked by supplying a phone/utility bill, ID, or both? Hoping they'd just take a Verizon Wireless bill. I really don't want to have to supply them with my local utility company bill or my ID......

Is getting unblocked like the AVS hold, where they ignore your responses most of the time?

I'm welcome to receiving PM's if you don't want to reply.

You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.

To resolve this issue, please send one of the following documents to our secure fax line.

-- A telephone, electricity, or other utility bill that clearly shows your name and address.
-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.

[Canadianleaf]

This is the elephant in the room everyone seems hush-hush about.

[user3657]

Giftcards? They dont like giftcards on new accounts. You will never get reinstated if they know of giftcards. There is too much risk for them. Think about it. If you are not using a legit credit card you will keep getting the run around.