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A-Z Question
 

Recently got an A-Z claim against us, although the more correct reason should have been a return. The customer expected something different from the item so they cannot use and do not want the product. In which case, a return makes more sense, but they chose an A-Z claim.

I've asked the customer to return the item but they will not contact me back. Should I represent this case to Amazon or should I just issue a refund anyways and forget about the item. The cost of the item is almost $200.

Does issuing a refund, without representing to Amazon, make the case not count against metrics (kind of like eBay returns) or is it all the same?

Re: A-Z Question
 

Sounds like buyer's remorse? Issuing a refund to close the case will still affect your metrics unfortunately. As the buyer is not responding, you might as well represent your case, and give them as much information you can.

Re: A-Z Question
 

Thank you. I'm not sure why Amazon even allows this instead of just returning the item.

Re: A-Z Question
 

Do this it will work for you,
Represent your case and ads tracking information into case, Amazon send you email buyer entitle for refund them them email with cc to amaozn for return information do this asap and buyer have 3 days to provider tracking number to amaozn 90% these buyer don't responde to your return email that's all case not granted!!! If they don't make decision send them email they will do this for you

Keep this trick secrate