Received another response from them saying the same thing.
My last attempt at responding with reason saying I bought the items from a store closing auction and had no invoices / receipts from a supplier was shot down.
I believe I may create a "stealth" *wink wink* invoice with a "stealth" *wink wink* store in my city and include the their requested asin's.
I am not sure how detailed I should get with the invoice. I thought to follow along with my story I could make a "stealth" note from the owner after of the fact of this auction confirming I purchased the goods on a certain date - but I am not sure if Seller Performance will get have a sissy fit on the format and make the request again.
Should I just get a template invoice and fill it their requests asins with this fictional "stealth" auction?
Here is the message:
Hello,
You currently may not sell on Amazon.ca because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to
payments-investigate@amazon.ca.
To sell on Amazon again, please send the following information to
pq-review@amazon.ca:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
In addition, send us a plan with actions you took to resolve the issue and prevent similar complaints. Do not limit your plan to issues with specific orders.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon. Failure to appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.
Learn more about our policies in Seller Central Help:
--Amazon Anti-Counterfeiting Policy (
https://sellercentral.amazon.ca/gp/help/201165970)
--Intellectual Property Violations (
https://sellercentral.amazon.ca/gp/help/201361070)
--Policies and Agreements (
https://sellercentral.amazon.ca/gp/help/521)
To talk to someone about this email, ask our Seller Support team to contact you (
https://sellercentral.amazon.ca/hz/c...us/performance).
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