Forum

How do you feel about this feedback removal request?
 

I sent this to a customer for feedback removal. This guy is just a total A-Hole, but do you like the way I worded this email correctly? Just trying to get better, I know there are alot of smart people here. Could I have worded it better?

Hi xxx,
> Thanks for your recent purchase and sorry for any inconvenience this order has caused. I am sincerely sorry this item was not delivered however that is out of our hands and most likely an error related to the delivery carrier. We've responded to your email almost immediately with instructions on how to proceed with this issue.
>
> To leave negative feedback in this situation is differently not fair to us as sellers. We shipped this item in a timely matter. You were instructed to file an A-Z claim as that is a new amazon policy implanted in 2017 as these issues do happen and Amazon understands in these cases the seller should not be faulted.
>
> Although the item was never delivered, you received a full no hassle refund.
>
> Please consider removing your feedback as that is damaging to our business. You can remove by clicking this link: https://www.amazon.com/gp/feedback/l...mode=submitted

Re: How do you feel about this feedback removal request?
 

Butter it up a bit more towards the ego of the customer. Customer was obviously angry and they are annoyed with you regardless if its your fault or not. So be less condescending and appeal to the ego of your customer.

Re: How do you feel about this feedback removal request?
 

"To leave negative feedback in this situation is differently not fair to us as sellers" *definitely

Re: How do you feel about this feedback removal request?
 

I agree with canadianleaf... I'd write something like..

Hi xxx,

Thank you for your recent purchase from "store name here". We're sorry to hear that your item was not delivered. Rest assured, we have been in contact with the courier to ascertain what may of caused this.

We want to apologise for the inconvenience this has caused, and we hope this experience doesn't deter you from purchasing from us again. Please find enclosed a 20% off coupon for your next order.

If there is anything else we can do, please reach out to us.

...

Once they reply, if they reply, and only when they reply, put forward the suggestion to have the feedback removed.

That's how I would go about it.