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Inauthentic item suspension
 

So I've had an account suspended due to Amazon suspecting the items are not authentic. I've contacted them to say I don't have the manufactures authorization they are after and they replied saying invoices would be sufficient. Does anyone know the best place to have the invoices from for electronic items, I was thinking a high street retailer like Tesco to play it safe?

Re: Inauthentic item suspension
 

What happened? Did you send anything in?

Re: Inauthentic item suspension
 

Not for this account yet no

Re: Inauthentic item suspension
 

No.

When suspended for Inauthentic complaints, they need INVOICES, not RECEIPTS.

John, please keep us updated!

Re: Inauthentic item suspension
 

This is correct!

Although I’ve seen receipts work before, your best chances of getting reinstated is by using invoices that meet all the requirements that amazon likes to see

Re: Inauthentic item suspension
 

Still waiting on this, want to make sure I get it spot on

Re: Inauthentic item suspension
 

what did you end up sending in?

Re: Inauthentic item suspension
 

Nothing yet, tried my own invoices on another account I had suspended with less at risk before I submit one to this account

Re: Inauthentic item suspension
 

Accusation of items not being authentic is a heavy one to beat with Amazon regardless of proof submitted

Re: Inauthentic item suspension
 

I respectfully disagree -- You can get right through this I read this thread a few times and I can't seem to find what you actually do have. You claim to not have the rights of the manufacturer, but that does not mean you are in violation of Amazon policy. Inauthentic suspensions are challenging the chain of custody of the product you are selling. If you sell Gucci, you aren't going to send in a Gucci invoice. What Seller Performance agents are trained to do is to look at your invoice for various technical elements and then go to the manufacturer's website and cross reference the company that you have on your invoice with "approved vendors" or whatever they decide to call it. If you are making your own invoice, any of those will do. Just be sure to print the invoice you create and take a picture of it from a mobile device before sending to eliminate all metadata.

Re: Inauthentic item suspension
 

you sound familiar... :spy: :)

Re: Inauthentic item suspension
 

Hello.
We also got our selling privileges removed for selling items that according to Amazon may be inhautentic. No buyer or brand claims, they just wanted invoices for specific ASINs. We provided them a month ago, we got the message "we are reviewing your account" we will notify you when this is complete. I sent an email asking for updates and got the same message, I don't know how long will I need to wait for..

Re: Inauthentic item suspension
 

Are the items actually real?

Re: Inauthentic item suspension
 

They normally reply within 14 days. one of my account suspended than reviewed and then again suspended and atlast reinstated :faint:

Re: Inauthentic item suspension
 

I had an account suspended for 2 inauthentic recently. The complaints came 3 months apart, and I ignored them. (like a retard) They asked for invoices reflecting sales of those two ASINs for the last 365 days. I sent them store receipts. Didn't hear back for about 1 week, not even an email that they've received it. Got sick and tired of waiting and forwarded my message containing the receipts to the 5 emails floating around in case you don't hear back from them (merchant-approval@amazon.com seller-performance@amazon.com seller-performance-policy@amazon.com pq-offer-review@amazon.com jeff@amazon.com kubicki@amazon.com ) Next morning my account was reinstated... Hope this helps

Re: Inauthentic item suspension
 

Look up what wholesalers do have the rights to sell their products and then make them yourself. Ideally, whatever manufacturer's you were selling without their permission will have a "approved vendors" page. If they do, snag two companies and make some invoices up. Print the invoices and take a picture with a smart phone before uploading. If worst comes to worst and they do not have an approved vendor page, take an invoice that you already have from the most reputable electronics company that you buy from and add the items utilizing Adobe Acrobat.

Re: Inauthentic item suspension
 

kubicki@amazon.com

What the heck department is that?

Re: Inauthentic item suspension
 

It must be his account manager email

Re: Inauthentic item suspension
 

Thanks for this information [emoji106]
Quick question once I take pics on my phone is ok to send them to seller support from my phone using Gmail? Will they be able to see my IP? I use the phone as a Hotspot on another account.

Re: Inauthentic item suspension
 

Take the pics from your phone and email/upload them to your computer. Then, proceed as usual. The purpose of taking a picture with your phone is because within the EXIF metadata, giving the images a time stamp, geotagging them, showing the device information, and other core components of an image that Seller Performance's tool can rip in 5 seconds.

To be clear --> upload --> attach to poa --> send