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Amazon UK buying account locked
 

My amazon account locked?

Hello Guys,

I have a buyer account with amazon which has been locked. This is the message I got from them 2 days ago .

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your visa ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist



I send documents in they rejected them , saying the same as above.... but the thing is my bank statement for my debit card doesnt show my card number . So do I just have to forget about this account ?


How easy is it to open another amazon prime buying account ?


Thanks

Re: Amazon UK buying account locked
 

This is the current message when I log into amazon :

Your Amazon account is locked and order(s) are on hold.
We noticed some unusual activity on your Amazon account. To prevent potential misuse of your payment instrument, we have placed your order(s) on hold and locked your Amazon account.

We reviewed the document that you uploaded but we were not able to confirm your information. Please upload a new document.


To unlock your account, we need to confirm the billing information for your payment card or bank account.

Please upload a copy of your latest billing statement.

Only the last 4 digits of payment card or account number should be displayed on statement.

Re: Amazon UK buying account locked
 

If the statement doesn't show the card number then "get creative" and add it to the statement