Account under review please help!

[shalomcity]

Account is under review. Metrics are fine i go the bad feedback removed. Have around 20 feedback 90+ postive. Other people aren't leaving feedback. We had to cancel some order. Are we screwed is the account savable? Please help!

[GreenBean]

Why were the orders cancelled?

[e2free]

What email you received

[shalomcity]

Only a handful less then 8%. Bad address they cancelled a combination of the two. That being said is the account fixable or is it dead?

[shalomcity]

Hello,

Your account is still under review. We ask for your patience while buyers leave feedback for you.

We will send you an email when our review is complete. Until then, we may not reply to further emails about this issue.

Sincerely,

[e2free]

Originally Posted by shalomcity

Hello,

Your account is still under review. We ask for your patience while buyers leave feedback for you.

We will send you an email when our review is complete. Until then, we may not reply to further emails about this issue.

Sincerely,

This email shows you been sending them emails

Stop sending them emails they will get back to you.

Cancelled orders done by Amazon does not count against you but if you cancelled them due to no item instock then this will be problem

That's quite normal review just send reminder to customers for feedback and relax

More emails you will send to AZ soon you will hear bad news

[shalomcity]

How many feedbacks should i get in situation like? No one leaves feedback!

[oompaloompa]

first time it has been reviewed? Should be ok, some people say maybe contact them with a plan of action on how it will not happen again. 8% is above allowed metrics, way above......but explain it or wait, up to you.

[monty.monir]

Be quite until their review end ..

[shalomcity]

10% were cancelled after shipped due to recal with a product. We coouldn't ship . Explain it to them? They were expensive items . Everything else was shipped. Should we wait or appeal? We got 8 feedback postive over 30 days. Do we need more?

[e2free]

Originally Posted by shalomcity

10% were cancelled after shipped due to recal with a product. We coouldn't ship . Explain it to them? They were expensive items . Everything else was shipped. Should we wait or appeal? We got 8 feedback postive over 30 days. Do we need more?

10% order cancelled wow you need to take Amazon serious

Amazon don't care if it's quality issue or recall that's sellers issue

Amazon want their customers to receive items on time

[quietstorm]

While you are waiting, generate a 365 negative & neutral feedback report. Go through it, isolate the ones that are qualified to be removed and then open up cases (1 per feedback) asking them to be removed and what your reason is.

*When that prompt comes up asking if this is regarding the removal of feedback, say no.

[shalomcity]

To clarify. Shipped then cancelled. Not -pre cancelled. 10% were issued as refunds from when it was suspened. Is that better?

[oompaloompa]

Originally Posted by shalomcity

To clarify. Shipped then cancelled. Not -pre cancelled. 10% were issued as refunds from when it was suspened. Is that better?

no it's worse. pre-cancel is one thing, but cancel and refund hits 2 metrics catagories, plus it will p iss off a customers more

[e2free]

Originally Posted by shalomcity

To clarify. Shipped then cancelled. Not -pre cancelled. 10% were issued as refunds from when it was suspened. Is that better?

That's more dangerous

Amazon take money from customer when seller actually mark as order shipped then they have to refund the order