Unwanted returns

[Auctionking]

Customer asks for return. Small item, so I say keep it I will refund. Then a few days later I get the item back and they used a prepaid label I payed for. Wtf. Any way to get around this? I auto authorize returns to stop a-z from happening.

[ScottieBoi]

What is the problem? You don't want your item back?

[Auctionking]

Not enough to pay return shipping

[ScottieBoi]

Oh, too cheap of an item and not worth it, huh? People are stupid. They don't listen, even if you tell them to keep it and take their money. I hate these buyers lol

[dachilla]

I got small items too, and most of the time I don't want buyers to send the stuff back, I'll just send them the refund... except one really pisses me off, the I make him walk to the post office even if it costs me.

However I don't do auto accept, because oftentimes the situation can be cleared with the customer, so I'll write em a (standard) message first. If customer is of the mentally challenged kind who doesn't read his emails within two days time i'll just refund him after 48 hours to prevent A-Z from happening.

[elmo]

Try sending an even clearer message to the buyers about keeping the product and accepting the refund etc..