Cease & Desist Letter from Manufacturer

[Moocheeme]

A few days ago I was brand ungated by Amazon to start selling a supplement product, however, a few days later the manufacturer of the product sends me a Cease & Desist letter through Amazon stating:

- This is your final warning before we escalate your listing to Amazon. Failing cooperation we will be in contact with Amazon to remove all branded products from your storefront.

- Because you have not been able to provide us with documentation proving the authenticity of your products, we can not verify that your products be listed as NEw on the Amazon.com platform. We hereby demand that all of your offers be listed as USED - Like New or removed.


So many questions is, how was I able to get ungated by Amazon.com to start selling this companies brand on Amazon, but now the manufacturer of the brand is coming after me stating they are requiring invoices!

[walkingupwards]

Why not label your product as "like-new" and get done with this? If you can't prove that the product you're selling is legit, they will cause a good headache for you. My advice is follow order.

[JavierFranco]

I've experienced this. My account was closed within the week having disregarded it.

[bluegrass1]

"supplement product" something ingested ? If so you should make sure its legit . If you know it is reach out to brand company provide evidence its real and how you could be selling at a discount .. I bought a bunch of adidas shoes at a store closeout .. i was selling them 50% of cost . Got pretty much same letter saying stop or else provide proof .. i sent them reciepts and info on store closing ,the guy was very nice even provided a letter that my product was deemed legit , i submitted letter and sold the rest of my stock without issues

[dallis]

I'm thinking you'd better stop selling this stuff. This doesn't sound like the shoe guy's story.

[Verificationguy]

if you value that account i would stop seling those items

[Moocheeme]

Originally Posted by walkingupwards

Why not label your product as "like-new" and get done with this? If you can't prove that the product you're selling is legit, they will cause a good headache for you. My advice is follow order.

Hey - good point.

I think I might go down this route & just list them as "LIKE NEW" & maybe in the condition section state that they are NOT expired & add the expiration date.

Curious to see what the sales volume is for "Used" supplements.

[oompaloompa]

Your account will be watched, so I do not see how selling it 'like new' would help, plus I doubt anyone would buy it 'like new' unless it was a significant saving on the new version.

Have you tried getting rid of them on ebay?

ungated for the category or sub-category, is not the same as being able to sell without brand owner objecting.

[Moocheeme]

Originally Posted by oompaloompa

Your account will be watched, so I do not see how selling it 'like new' would help, plus I doubt anyone would buy it 'like new' unless it was a significant saving on the new version.

Have you tried getting rid of them on ebay?

ungated for the category or sub-category, is not the same as being able to sell without brand owner objecting.

That's exactly what I am thinking - how many people out there actually shop for "LIKE NEW" supplements or products they consume? I mean it's worth finding out.

Also, I am not just category ungated. I am both category, sub-category, AND brand ungated to sell any ASIN on Amazon.

[Moocheeme]

UPDATE:

Turns out the email that was received from the "Manufacturer" of this brand was ⊗⊗⊗⊗.

We did some research on the domain it came from & turns out it was a .info that was registered w/ flaskmail.com

Has anyone seen hackers send out these ⊗⊗⊗⊗ emails to hack Amazon accounts that are ungated in major brands?

[SaiJin]

well, you want to be extra careful, I manufacture stuff too but my business registry is under a different name and I have gotten people kicked out for not having my permission to sell my stuff.